byod free line

BYOD FREE LINE DISCOUNT ID230289 PROMOTION - ⁠@all

• Promo period: December 18, 2023 – TBA
• Bill name: Line Discount ID230289
• Check for the "Byod line discount id230289" segment in ATLAS
• Requirements : New Line Activation, Specific Rate Plan
• Voice line only
• Limits: 1 redemption per account
• Payout: Bill Credit
• Don't combine with EIP orders (if multiple orders, order them separately)
• DCC should be charged
• No way to add it on Cx's who are not eligible (do not proactively offer on not eligible Cxs)
• Cannot be combined with other promotion
• This promotion will not be present in NBA and you must check segmentation for eligibility.
• The free line must be active for 1 year

SAMPLE SCRIPT FOR THE BYOD PROMOTION: Cx is eligible = "I have some great news! Your account does have an offer for a new free voice line. Would you like to learn more?"

Cx is not Eligible = "Your account does not have a new line promotion available. We are always working to bring the best offers and value to our customers. While the promotion you requested isn’t available, are you interested in learning about our other promotions?" Next STEP: Review the C2 Promotions Space for other in-market service/line promotions (filter category for Free or Discounted Line) and offer to review any necessary BAN changes with the customer to meet eligibility, should any other offer be available.