I understand, and you don't deserve to be inconvenienced like this. However, we've looked into this for you and our process prevents us from taking any further action. I am really sorry.

PUSHBACK 2

We know how frustrating the situation is right now and we really want to assist you with the refund, however, we are restricted by certain guidelines and we could not take any more action. The process state that we we're not able to provide refunds in this case. We appreciate your understanding.

PUSHBACK 3

We hope you’ll understand that in order for us to be fair to everyone using the app, we have to be consistent. This means that we're unable to make an exception and we are unable to offer a refund on this order.