I love the Express Lanes because it’s truly a love story. I commute on the Beltway and one of the things I commute for is going to and from my boyfriend’s house in Potomac. Oh, he’s my best friend and when we’re together, it’s kind of special. The Express Lanes has given me all kinds of time. I do it for love.

Stephanie S., Fairfax Station, VA

1. All roads We operate three roads in Greater Washington (and we have two projects on the go) the 495 Northern Extension and the Opitz Boulevard Connection to the 95 Express Lanes.

2. All Projects 495 Express Lanes 395 Express Lanes 95 Express Lanes

3. What can TU do? Transurban uses state-of-the-art safety and traffic management technology. Transurban specializes in ensuring the people to get around their destinations safer, easier and quicker.

4. Scott Charlton was appointed CEO on July 16, 2012.

5. 2 Roadside Regenaration Projects Restoring ecological systems and promoting biodiversity ============================ Major metropolitan areas along its route include Miami, Jacksonville, Savannah, and Richmond in the Southeast; Washington, Baltimore, Wilmington–Philadelphia, Newark, and New York City in the Mid-Atlantic; and New Haven, Providence, Boston, and Portland in New England. ========= objectives CBO - COMMERCIAL BACK OFFICE

CBO ACCOUNT TYPES

1. VIOLATION ACCT

• AUTO CREATED

1. HOTLANE ACCT

• MANUAL CREATED
• USED FOR HOV
• USED FOR GENERAL INFO

1. STAKEHOLDER ACCT

2. OUI - ONE USER INTERFACE / USED TO POST TOLLS ======================= TYPES OF ACCOUNT SEARCHES: 1.VIOLATION ID

3. ACCT NUMBER

4. NAME

5. LICENSE PLATE NUMBER

6. TRANSPONDER

7. EMAIL

8. PHONE

9. TRANSACTION NUMBER

10. ADDRESS COMPONENTS

11. INVOICE NUMBER

12. REFERENCE NUMBER ======================= SEARCH BY VIOLATION NUMBER

• VIOLAION NUMBERS
• ONLY THE FIRST VIOLATION NUMBER WILL BE LIFTED
• ALL VIOLATIONS.... ====================== LPN / LICENSE PLATE NUMBER ====================== SEARCH BY CUSTOMER NAME
• SEARCH BY FIRST THEN LAST NAME ====================== SEARCH BY INVOICE
• WHEN ENTERING A TRANSPONDER NUMBER INTO TH BOS, A 65 MUST ALWAYS BE ENTERED IN FRONT OF THE NUMBER.

65-000308545

OneUI - GLobal Search WE USE OneUI FOR TRIPS THAT WILL BE CHARGES BY EZ PASS OR WILL BE CHARGED

CREATING ACCOUNTS

1. VIOLATION ACCT

• AFFIDAVIT RECEIVED STATING REGISTERED OWNER WAS NOT THE DRIVER OF THE VEHICLE

1. STAKEHOLDER ACCT

• TRACK COMMUNICATION WITH VARIOUS STAKEHOLDERS (E.G. MEDIA) ===================== INVOICE = DMV ===================== GUARANTEED V-TOLL ===================== CREATING A TICKET FROM THE ACCOUNT DETAILS SCREEN, SELECT THE CREATE TICKET 1.DESCRIPTION 2.TICKET TYPE 3.TICKET SUBTYPE 4.PRIORITY 5.ASSIGNED TO 6.FOR FOLLOW UP ==================== MAKING A STAKEHOLDER ACCOUNT:

1. FROM THE CBO HOME SCREEN, CLICK ACCOUNT IN THE MAIN MENU 2 GET CUSTOMERS Name, Account Type, Address, EmailLPN & TRANSPONDER, Email & Phone, ==================== MISS A TOLL = $1.50 6-35 DAYS = $12.50 45-74 DAYS = $25 75 DAYS = $100 ==================== 3:18:45

OM-CHO TL GAB

=================== WHAT ARE LOB / LINE OF BUSINESS? IR - IMAGE REVIEW VOD - VEHICLE OCCUPANCY DETECTION 9999999999999999999999999999999999999999

TYPES OF VIOLATIONS

1. HOV VIOLATIONS

• EZPASS FLEX IS NOT IN USE
• LESS THAN 3 PASSNGERS

1. TOLL VIOLATIONS

• INSUFFICIENT BALANCE -TRAVELLED WITHOUT EZPASS

1. UNATHORIZED VEHICLE VIOLATIONS

• 2 AXLES ONLY

1. RECKLESS DRIVING VIOLATIONS

• EXPRESSLANES ARE INNER LANES ONLY 77777777777777777777777777777777777777777

V-TOLL / $0.00 MISSED TOLL / $1.50 / 6-35 DAYS 1ST INVOICE / $12.50 / 45-74 DAYS 2ND VOICE / $25.00 / 75DAYS COLLECTIONS / $100.00 COURT SUMMONS / $100.00 + DISCOUNTED PRE-COURT SETTLEMENT DISCOUNTED-PRE-TRIAL SETTLEMENT ==================================== HRGN23072814EN