CNU250522274653 - MR. TAYLOR = WARRANTY IS APPROVED WILL CONTACT THE CUSTOMER FOR BOOKING

CNU250529326065 - MS. ALI = DONE SENDING SMS 

CNU250528316984 - MR. ROGERSON = CLOSED CASE STILL NO UPDATE

CNU250529326419 - MS. LISLE = DONE SENDING SMS FOR AN UPDET

CNU250530330554 - MS. JANAKAN = Customer said that they want a callback after three failed transactions.

CNU250530330905 - MS. SPRAKE = DONE SENDING SMS FOR AN UPDATE IF STILL NO UPDATE WE WILL CLOSE THE CASE






























____________________________________
Good afternoon, Ms. Sprake
 
I hope this SMS finds you all well.
 
I am sending you an SMS today regarding the copy of the VAT receipt and Serial tag also a short video of the issue that you have in the unit just 10 to 15 seconds would be fine.
Please follow the instructions below on how to upload it to our website.
 
1. Please visit this link: https: www.lg.com/uk/support/contact-us/document-upload/
2. Enter this case number: "CNU250530330905" then select NEXT.
3. Select Upload, upload the photo, and then SUBMIT.
 
Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day!
 
Kind Regards,


Ann
LG Electronics UK Helpdesk
UK: 03448475454 Ireland: 016869454
Mon to Friday: 9:00 a.m.–6:00 p.m.
Saturdays: 9:00 a.m.–4:00 p.m.
Sundays: Closed
www.lg.com/uk
____________________________________________________

Good afternoon, Ms. Sprake
 
I hope this SMS finds you all well.
 
I am sending you an SMS today for an update to our WhatsApp regarding the copy of the Proof of purchase (The invoice of the unit), Serial Sticker and the short video that is showcasing the issue of your unit. Just 10 to 15 seconds would be great for validation to our technical experts.

Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day!
 
Kind Regards,


Ann
LG Electronics UK Helpdesk
UK: 03448475454 Ireland: 016869454
Mon to Friday: 9:00 a.m.–6:00 p.m.
Saturdays: 9:00 a.m.–4:00 p.m.
Sundays: Closed
www.lg.com/uk

LG Electronics













REMINDER!

RNU creation will not occur on Fridays at 1 PM UK time or during weekends for the following cities:
📌 London
📌 Birmingham
📌 Manchester

For bookings scheduled for Monday, please tag these to WG Temp callback to facilitate the booking process.

For jobs requiring troubleshooting or document submission, please tag them to WG1_CALLBACK (B2C).

Important: Always verify the postcode before proceeding.