Hi, Greetings from Hippo! Unfortunately, my attempt to call you today was unsuccessful. I did leave you a voicemail. We are happy to assist you. Please call us at 1-800-235-0339 or via email at service@hippo.com. We are available from Mon-Fri: 7 AM - 8 PM CST, Sat: 7 AM - 6 PM CST. Closed on Sundays