~ FLEX  \\ HELD -- Across the Express Lanes, we have camera technology that identifies when car makes a trip on the Lanes in HOV mode. Members of our team have checked this data and have verified that your EZ-pass Flex was in HOV ON mode less than 3 people in the car  \\ HELD - CLEARED -- As upon checking here in our system the trip has already been charged and you've been charged because our system is not able to detect that there are 3 people inside of the vehicle and we also tried to notify you so you can file a dispute however you did not call.  \\ RESPOND -- Our team will re-review the data and will get back in touch within 3 business days  \\ MISUSED -- Across the Express Lanes, we have camera technology that identifies when car makes a trip on the Lanes in HOV mode. Nothing to worry about, you will not charge from it, it's just an educational purpose in regards with HOV mode requirements  \\ EDUCATE -- Don’t forget your E-ZPass Flex should show “HOV ON” if you want to travel toll-free with three or more people in the car. Please ensure that people inside the vehicle is visible, transponder is properly mounted, there are sufficient funds on the account, all license plate numbers are linked, auto-replenishment is active, and the address is updated with the DMV.  **FAIR TRAVEL**  Name: Concern: // Reso: // Email: // Phone: // Toll Amount: // Trip ID: // Trip Date: