Email proof of your new, non-serviceable address to homemovers@virginmedia.co.uk.

You must provide this evidence (such as a utility bill, rental agreement, or mortgage statement) within 28 days of cancellation to avoid early termination.

If email fails, you can send paper copies to: Virgin Media, Sunderland, SR43 4AA.

What to Send: A utility bill, bank statement, driving license, or tenancy agreement showing your name and the new address.

Deadline: Evidence must be provided within 28 days of cancelling your service.

Process: The Homemovers team will review the documents to waive fees.


Also, you will receive an email confirmation of your disconnection request within 24-48 hours and there you can reply and send the necessary documents, or you can send it on the email homemovers@virginmedia.co.uk, then our back-office team will work it out and they are the one who are going to waive the early disconnection fee for you.