TRASCRIPT

INTERNAL TRANSFER

N/A, 09 Nov. 2023 , 08:44am How can I help you today? [Sent]

Visitor, 09 Nov. 2023 , 08:44am Hi

Info [Automated], 09 Nov. 2023 , 08:45am You are now connected to Arnold. [Read]

Arnold, 09 Nov. 2023 , 08:45am Hi! This is Arnold. Thanks for messaging with me today, here at Ally Customer Care. How may I help? [Read]

Visitor, 09 Nov. 2023 , 08:45am Hi Arnold. How are you? I'd like to transfer funds From Savings Account 3598 to Money Market 3606. Thank you.

Arnold, 09 Nov. 2023 , 08:47am Thanks for reaching us regarding this matter and I appreciate you for contacting us on chat. Rest assured that you have me here and will do my best to assist you in transferring your funds, Steve. [Read]

Visitor, 09 Nov. 2023 , 08:47am That is great to hear. Let's do it.

Arnold, 09 Nov. 2023 , 08:47am Perfect! I'll ask you few questions along the way in order for me to address your inquiry easier and process your request as quick as possible. Would that be fine with you, Steve? [Read]

Visitor, 09 Nov. 2023 , 08:48am Got that. Sure.

Arnold, 09 Nov. 2023 , 08:49am Thanks for letting me know. Just want to make sure, you want to move your funds within Ally Bank, right? [Read]

Visitor, 09 Nov. 2023 , 08:49am Yes.

Arnold, 09 Nov. 2023 , 08:50am Nice! I was able to confirm it on my end as well, Steve. May I also know the amount you want to transfer from your Savings account to your Money Market account? [Read]

Visitor, 09 Nov. 2023 , 08:50am $135,000

Arnold, 09 Nov. 2023 , 08:52am Got that! I want to assure you that your request will be processed with accuracy. I need 3-5 minutes to check your account on file and do the process. Would that fine with you, Steve? [Read]

Visitor, 09 Nov. 2023 , 08:52am Sure thing.

Info [Automated], 09 Nov. 2023 , 08:55am Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. [Received]

Arnold, 09 Nov. 2023 , 08:55am I appreciate your patience, Steve. Just want to confirm, do you want the funds transferred immediately or on your preferred schedule? [Read]

Visitor, 09 Nov. 2023 , 08:56am Right away please. Thanks.

Arnold, 09 Nov. 2023 , 08:58am Thanks for confirming and you're welcome! Per your request, I am initiating your internal transfer request for $135,000, from your Ally Bank Savings Account, 3598, to your Ally Bank Money Market Account, 3606, to be completed today. Is this correct? This transfer will be completed immediately. [Read]

Visitor, 09 Nov. 2023 , 08:59am Yes correct.

Arnold, 09 Nov. 2023 , 09:01am Got it! I'll complete the transfer now. Please standby for 2-3 minutes while I submit the transfer. Would that be fine, Steve? [Read]

Visitor, 09 Nov. 2023 , 09:03am Yes.

Arnold, 09 Nov. 2023 , 09:04am Thanks for waiting, Steve. I have now processed your transfer request from your Savings account, 3598 to your Money market account, 3606 which have been fulfilled today. [Read]

Visitor, 09 Nov. 2023 , 09:06am Thank you.

Arnold, 09 Nov. 2023 , 09:07am You're welcome, Steve. To sum up, you want to move your funds so what we did is processed your request via internal transfer from your Savings to your Money Market Account. [Read]

Arnold, 09 Nov. 2023 , 09:07am Moving forward, you can also make an internal transfer via Ally Online Services (AOS). Once your logged in on your AOS account. Click 'Transfers'. Then, 'Bank transfer'. On this page, you will have to choose which account you want to move funds from and to. [Read]

Visitor, 09 Nov. 2023 , 09:07am Yes. Appreciate your assistance Arnold.

Arnold, 09 Nov. 2023 , 09:07am Glad do know that, Steve. [Read]

Arnold, 09 Nov. 2023 , 09:07am I want to make sure that I have addressed all your inquiries and/or requests. While you're still connected with me, is there anything I can help you with? [Read]

Visitor, 09 Nov. 2023 , 09:07am No. All good. Thank you.

Arnold, 09 Nov. 2023 , 09:08am If there's nothing else, it was a pleasure chatting with you today! Please also remember that we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). Thank you for your time and patience with me. [Read]

Arnold, 09 Nov. 2023 , 09:08am If you have time, there will be a brief survey after we disconnect about your interaction with me today. We value your feedback and appreciate any you have to offer. [Read]

Visitor, 09 Nov. 2023 , 09:08am Ok.

Arnold, 09 Nov. 2023 , 09:08am Thank you for contacting Ally Customer Care, bye for now and have a great day ahead, Steve. [Read]

CLOSE ACCOUNT

Visitor, 09 Nov. 2023 , 09:08am Hi.

Info [Automated], 09 Nov. 2023 , 09:09am You are now connected to Arnold. [Read]

Arnold, 09 Nov. 2023 , 09:09am Hi! This is Arnold. Thanks for messaging with me today, here at Ally Customer Care. How may I help? [Read]

Visitor, 09 Nov. 2023 , 09:10am Hi Arnold. Sadly, I'd like to close my account and transfer funds From Money Market 3614 to my Chase Manhattan Bank savings account 9234

Arnold, 09 Nov. 2023 , 09:10am Thanks for reaching us regarding this matter and I appreciate you for contacting us on chat. I'm sorry to know that you want to close your account, Steve. [Read]

Visitor, 09 Nov. 2023 , 09:11am Yeah. It's sad but I have to.

Arnold, 09 Nov. 2023 , 09:11am Please note that, currently, we do not require a minimum balance, and we don't charge maintenance fees. There's no cost to keep the account available for future use. [Read]

Arnold, 09 Nov. 2023 , 09:11am I truly underestand that, Steve. If I haven't changed your mind, rest assured that you have me here and will do my best to assist you closing your account. [Read]

Visitor, 09 Nov. 2023 , 09:11am Got it.

Arnold, 09 Nov. 2023 , 09:11am I'll ask you few questions along the way in order for me to address your inquiry easier and process your request as quick as possible. Would that be fine with you, Steve? [Read]

Visitor, 09 Nov. 2023 , 09:12am Ok sure.

Arnold, 09 Nov. 2023 , 09:12am Thanks for letting me know. If you don't mind me asking, may I know why you want to close your account? [Read]

Visitor, 09 Nov. 2023 , 09:12am I don't need it anymore.

Arnold, 09 Nov. 2023 , 09:13am Thanks for letting me know, Steve. I really appreciate it that you informed me of the reason why you want your account to be closed. [Read]

Visitor, 09 Nov. 2023 , 09:14am Yes sure.

Arnold, 09 Nov. 2023 , 09:16am I'm going to check your account on file and see if we can proceed with submitting the request to close your account. Steve, may I have 5-7 minutes to check all the information needed to confirm and verify your account on my resources? [Read]

Visitor, 09 Nov. 2023 , 09:17am Ok go ahead.

Arnold, 09 Nov. 2023 , 09:19am Thanks for waiting, Steve. Upon checking on your account on file. There's no setbacks that can hinder your account being closed. Which means we can proceed with the process. How's that sounds? [Read]

Visitor, 09 Nov. 2023 , 09:20am Amazing! Thanks

Arnold, 09 Nov. 2023 , 09:22am You're welcome! Also, upon checking here, it shows that your Chase Manhattan Bank Savings Account, ending with 9234 was already been verified. Which means we can submit a request to transfer the funds externally. [Read]

Visitor, 09 Nov. 2023 , 09:22am Great!

Arnold, 09 Nov. 2023 , 09:23am The good news is that the transfer is via ACH method, which is the fastest transfer method available for transferring funds outside Ally Bank. [Read]

Arnold, 09 Nov. 2023 , 09:23am Sounds good, Steve? [Read]

Visitor, 09 Nov. 2023 , 09:23am Sounds amazing!

Arnold, 09 Nov. 2023 , 09:24am It is indeed amazing! [Read]

Arnold, 09 Nov. 2023 , 09:24am Just to confirm, do you have any one-time or recurring ACH transfers, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed? [Read]

Visitor, 09 Nov. 2023 , 09:25am None

Arnold, 09 Nov. 2023 , 09:26am Thanks for the cooperation and I appreciate you for being patient with me. I'll submit the request for the closure of your account now. I want to assure you that your request will be processed with accuracy. I need 5-7 to do the process. Would that be okay with you, Steve? [Read]

Visitor, 09 Nov. 2023 , 09:26am OK go ahead.

Arnold, 09 Nov. 2023 , 09:27am Perfect! Just a heads up, I'll still confirm some information with you later while I do the process, Steve. [Read]

Visitor, 09 Nov. 2023 , 09:28am Go just let me know.

Info [Automated], 09 Nov. 2023 , 09:31am Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. [Received]

Arnold, 09 Nov. 2023 , 09:31am Here's the question, Steve. May I know the contact number that can be used to reach you? If ever there will be further questions and verification needed during the process. [Read]

Visitor, 09 Nov. 2023 , 09:31am 8053004603

Info [Automated], 09 Nov. 2023 , 09:34am Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. [Received]

Arnold, 09 Nov. 2023 , 09:35am Thanks for providing me the contact information, Steve. I really appreciate it. I will be very thankful as well if you extend your patience for an about 3 minutes to complete the request. Is that fine with you? [Read]

Visitor, 09 Nov. 2023 , 09:35am Yes.

Info [Automated], 09 Nov. 2023 , 09:39am Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. [Received]

Arnold, 09 Nov. 2023 , 09:40am Steve, per your request, I am initiating a single electronic funds transfer for
$1,612.78, + $2.21 accrued interest, from your Ally Bank Money market Account, 3614, to your Chase Manhattan Bank, Savings Account, 9234 to begin processing today, 11/9/2023. Is this correct? If you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. This transfer will take 3-5 business days to complete. [Read]

Visitor, 09 Nov. 2023 , 09:41am Correct.

Info [Automated], 09 Nov. 2023 , 09:44am Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. [Read]

Arnold, 09 Nov. 2023 , 09:45am Thanks for waiting, Steve. I have now submitted the request to close your account ending with 3614. Your reference number is 45244474. The request submitted will take for 1-2 business days and 3-5 business days to transfer the funds to your external bank account linked. When or if you log into your online access, the account will stay closed. Your statements and tax forms will be available in AOS on the Statements & Tax Forms page for 7 years. Copies can be requested by calling us 24/7 for the next 7 years after you closed your account. After 7 years, closed accounts are purged and anything that was previously able to be viewed in your profile will not be visible. [Read]

Visitor, 09 Nov. 2023 , 09:45am Ok. Thank you.

Arnold, 09 Nov. 2023 , 09:45am You're welcome! I want to make sure that I have addressed all your inquiries and/or requests. While you're still connected with me, Steve, is there anything I can help you with? [Read]

Visitor, 09 Nov. 2023 , 09:45am No. All good now.

Arnold, 09 Nov. 2023 , 09:45am If there's nothing else, it was a pleasure chatting with you today, {Customer's Name}! Please also remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). Thank you for your time and patience with me. [Read]

Arnold, 09 Nov. 2023 , 09:46am If you have time, there will be a brief survey after we disconnect about your interaction with me today. We value your feedback and appreciate any you have to offer. [Read]

Arnold, 09 Nov. 2023 , 09:46am Thank you for contacting Ally Customer Care, bye for now and have a great day ahead! [Read]

ADDRESS CHANGE

Visitor, 09 Nov. 2023 , 09:46am Hi

Info [Automated], 09 Nov. 2023 , 09:46am You are now connected to Arnold. [Read]

Arnold, 09 Nov. 2023 , 09:47am Hi! This is Arnold. Thanks for messaging with me today, here at Ally Customer Care. How may I help? [Read]

Visitor, 09 Nov. 2023 , 09:47am I'd like to change my address to 1071 Lombard Street San Francisco, CA 94109 US. Thank you.

Arnold, 09 Nov. 2023 , 09:47am Thanks for reaching us regarding this matter and I appreciate you for contacting us on chat, Steve. It seems that you want to update your address. Rest assured that you have me here and will do my best to assist you! [Read]

Arnold, 09 Nov. 2023 , 09:47am I'll ask you few questions along the way in order for me to address your inquiry easier and process your request as quick as possible. Would that be fine with you, Steve? [Read]

Visitor, 09 Nov. 2023 , 09:47am Nice. Thank you.

Visitor, 09 Nov. 2023 , 09:47am Ok. Go.

Arnold, 09 Nov. 2023 , 09:47am You're welcome and that's great to know! First, may I know if you want to update your home address, mailing address, or both? [Read]

Visitor, 09 Nov. 2023 , 09:48am Both please

Arnold, 09 Nov. 2023 , 09:48am Perfect! While I update your profile, I want to confirm, do you as well have an account in the name of trust? [Read]

Visitor, 09 Nov. 2023 , 09:51am No. I just really want to update my address please.

Arnold, 09 Nov. 2023 , 09:52am Thanks for letting me know, Steve. I'll update your profile now, immediately. [Read]

Arnold, 09 Nov. 2023 , 09:52am Good news, Steve! I have successfully updated your address on file. [Read]

Arnold, 09 Nov. 2023 , 09:53am For security reasons, when a change is made to either the home, mailing, seasonal or foreign addresses, a letter is generated and sent to the your previous address and the new address. This is to confirm that you're aware of the address changed took place on your account. You'll receive it within 7-10 business days. [Read]

Arnold, 09 Nov. 2023 , 09:53am If you have unknowingly received a letter of address change, please contact us so we can provide you further information and assist you as well. How's that sounds? [Read]

Visitor, 09 Nov. 2023 , 09:53am Great., Thanks Arnold.

Arnold, 09 Nov. 2023 , 09:54am Always welcome! To sum up, you have contacted Ally Customer Care and requested to change your address. Which then, we have processed and changed it on file for you. [Read]

Arnold, 09 Nov. 2023 , 09:54am Moving forward, you can also update your address via Ally Online Services (AOS). To update your address online via web browser, log in, then select Profile and Settings. From that menu, choose Profile and Settings, then Personal Information. On the other hand, to update your address in the Ally Mobile app, log in and select Profile. Then go to View and edit contact information and select Edit. [Read]

Visitor, 09 Nov. 2023 , 09:54am Yes

Arnold, 09 Nov. 2023 , 09:54am Sounds good, Steve? [Read]

Visitor, 09 Nov. 2023 , 09:54am Good. Thanks

Arnold, 09 Nov. 2023 , 09:54am That's great! I want to make sure that I have addressed all your inquiries and/or requests. While you're still connected with me, is there anything I can help you with? [Read]

Visitor, 09 Nov. 2023 , 09:55am None. Thank you

Arnold, 09 Nov. 2023 , 09:55am If there's nothing else, it was a pleasure chatting with you today! Please also remember that we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). Thank you for your time and patience with me. [Read]

Arnold, 09 Nov. 2023 , 09:55am If you have time, there will be a brief survey after we disconnect about your interaction with me today. We value your feedback and appreciate any you have to offer. [Read]

Arnold, 09 Nov. 2023 , 09:55am Thank you for contacting Ally Customer Care, bye for now and have a great day ahead, Steve! [Read]