I'm so sorry you’re going through this. This definitely isn’t the experience we wanted for you.

Thanks for letting me know, I’m reviewing your order details now. This may take a moment, but I’ll update you shortly.

Can you please restart your device for me? This might fix the issue.

Let’s try resetting your password. That usually fixes this issue

Will you please take a screenshot of the error message and send it to me?

That’s understandable. I can’t give advice about traffic laws, but I’ll document your concern and escalate it for review