INV

INV for chat

Upon checking the error message or issue you're getting. I found out that we have an on-going investigation about this concern, and our team is working on it to resolve this. I am going to add your case to this investigation so that you will get an update once this issue is resolved. For the TAT, currently we don’t have the turn around time when it will be resolved but we assure you that we are prioritizing this concern.

Customer asking for Time FRAME:

There is no estimated resolution time yet, but software engineers give these kinds of issues the highest priority. I was able to add this company to the escalation to let them know you are as well being affected, but I took it a step forward to ensure you get the most up-to-date information in regard to this issue. No worries I added your email to the escalation so you will receive every single update on the steps we are taking to resolve this.

INV for email sending

I just want to assure you that the situation has already been reported to our engineers. Issues under Investigation are prioritized by severity and the number of customers that are affected. It's a tedious process and would take time, but we want to make sure that everything falls perfectly in line and that everything that we'll notify you via email is informative, on point, and correct. I have also added you to the list on Investigation (Please use corresponding INV Number) to make sure the email notification gets to you as soon as a resolution is available. Please take note of case number (Paste your case ID here), as this will be your reference on this matter. Patience is not something to take lightly, and we greatly appreciate yours on this matter.

INV FOR BANK ISSUES

I was able to check on the issue that you are having connecting your bank account to QuickBooks, I have found out that there's an ongoing investigation about this matter, and this has been raised to our online banking engineers. We understand the frustration of not having this function as expected, and the importance of getting this resolved as quickly as possible. Please know that they are working to identify the cause in an effort to provide a solution and will provide updates regarding the status of this issue via email, I will be going to include your email to their list so you can get an update or if the issue has been resolved. Thank you for your continued patience regarding this issue. This has been raised to the banking engineers to understand why this unexpected behavior is happening.