4 BUY TIME HOW TO BUILD PERSONAL CONNECTION

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PAYMENT ARRANGEMENT

Sorry to hear this and I understand where you're coming from because me personally as I've just become a new father I always make sure that I’m connected with my partner all the time with no interruption.

I’m still checking updates on your account.

======================================================= GENERAL/BASIC INQUIRIES

AGENT: By the way, how's your day going so far?

CX: Good

AGENT: We are glad to know that your doing good and mine is okay too, I am having my daughter 3rd Bday this next week. Lol I'm still working on your account. Thanks

CX: Happy Bday!!

AGENT: Thanks, she’s my little champ lol

CX: Not good.

AGENT : Sorry to hear about that.

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BILL/PROMO DISPUTE

I’ve got you on this and I know how important this to you because me personally as a working student I would love everything was right specially when it concerns my financial. Let me see what I can do, Kindly hold on. Thanks

======================================================== SERVICE ISSUE

Sorry to hear this and i understand where you're coming from because me personally as I just become a new father I always make sure that I’m connected with my partner all the time with no interruption.

Can I please have the IMEI of the phone we are working with? You can get it by dialing *#06#