Chat

Flowchart: Accept & Manage a Chat Step 1

Accept chat in 20s, send greeting in 30s. Step 2 Confirm details only if not already verified by AI Agent. Step 3 Check chat history, order notes, order history, messages. Step 4 Work the request in ATLAS or SSC. Step 5 Give resolution or next steps; confirm needs are met. Step 6 Enter wrap-up code, Save & Close.

Possible hold reason

payment declined out of stock item unavailable

Holds - a type of queue where an order is still in pending process.

POSSIBLE REASON OF HOLDS: -payment declines -out of stocks -delivery date issue

WHY WE ARE HOLDING ON HOLDS? basically, to make the order proceed to shipment.

IMPORTANT REMINDERS: -ALWAYS CHECK THE ORDER DETAILS. -IF THERE IS A HIGHLIGHTED RED NOTE ON THE ORDER UNDER THE "ORDER SUB TYPE" STATING THAT THE ORDER "CORPORATE SALES REP CODE 1234" DO NOT WORK ON THAT ORDER