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I'll be more than happy to check if your plan includes the services while outside the country. Let me go ahead and make sure what's included on your plan.
Please bear with me. I will definitely get back with the details.
By the way, to make sure that I'll be getting the correct details and advisements, can I also have the destination you'll be using the services, this way, we can confirm what type of services will be accessible?
Check the Country for services
https://www.t-mobile.com/cell-phone-plans/international-roaming-plans
Coverage is Included
Your plan definitely includes services while outside the country, especially in ___. All you need to do, is turn on the International Data Roaming on the settings of the phone. Or just dial these codes:
#766# - Turn on international data roaming.
#763# - Turn off international data roaming.
And once the International Data Roaming is turned on, you will get:
• Unlimited Data
(If plan is under Go5G Next & Plus, Magenta MAX & Plus plans)
Up to 5GB high-speed On Us, then up to 256Kbps
(If plan is under Go5G, Magenta & ONE plans)
Up to 256Kbps On Us
• Unlimited Text Messaging - Includes incoming and outgoing text/picture messages,
• 25 cents per minute for calling
CX is looking for high-speed data OR if is under Essentials plan, Essentials 55+ plan and Essentials Saver plan
In case you may need to get high speed data, you can add a feature called International Pass that would also include unlimited calling feature.
International 1 Day Pass: 512MB of high-speed data and unlimited calling, to be used up to 24 hours, for $5/day.
5GB International Pass: 5GB of high-speed data and unlimited calling, to be used up to 10 days, for $35.
15GB International Pass: 15GB of high-speed data and unlimited calling, to be used up to 30 days, for $50.
For reference on the feature and adding it on the line, you can follow the link below:
NOT INCLUDED IN INTERNATIONAL ROAMING AND DATA PASS IS AN OPTION
Thank you so much for patiently waiting. As I have carefully checked your account and I can see here that your current plan doesn't include international roaming in the destination you're traveling with and I understand that you really needed a data while travelling to stay connected with your family and friends. No worries, here in T-Mobile, we strive to provide extensive coverage and options for our valued customers like you.
As we're here to help you find the best solution for your travel needs, so you can stay connected without worry.
We have an option to purchase international data passes that offers unlimited text and high-speed data with $0/min calling in selected countries. Please let me know your thoughts about this, and I will further discuss you the details for our available price option on adding international data pass in your line.
Plan Eligible for International Roaming
The great thing about your Magenta Max plan is you already have International Roaming feature (Simple Global) which gives discounted calling, free unlimited text and 5GB of high-speed data when customers travel to a Simple Global country. It is included with eligible plans at no additional charge. You can enjoy unlimited texting, 5GB of high-speed data, and discounted calling rate of $0.25 per minute on Simple Global countries like JAPAN.
You can dial #ROF# (#763#) from your T-Mobile handset to Turn off international data roaming.
You can dial #RON# (#766#) from your T-Mobile handset to Turn on international data roaming.
QUICK ACCESS LINKS:
Stateside International:
https://www.t-mobile.com/coverage/international-calling
Simple Global:
https://www.t-mobile.com/cell-phone-plans/international-roaming-plans
Cruise:
https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/cruises