SPIEL IF UR BRAIN FREEZE TF OUT

BILLING INCREASE

PAPER STATEMENT 3$ FEE /// PROCESSING FEE 3$

THANKYOU FOR CALLING ZIPLY FIBER, THIS IS KYLE SPEAKING, WHO DO I HAVE A PLEASURE OF ASSISSTING WITH TODAY?

HI "CUSTOMER" HOWS YOUR DAY GOING?

WELL, IM DOING GREAT, JUST DOING COUPLE OF WORK STUFF IN HERE, PRETTY MUCH EXHAUSTED BUT, ITS OKAY, I ACTUALLY LOVE WORKING.

ANYWAY HOW CAN I HELP YOU "CUSTOMER"?

NO WORRIES, "CUSTOMER" I CAN DEFINITELY ASSURE THAT ILL BE ANY OF HELP FOR YOU, SPEACIALLY WITH REGARDS TO THIS 3$ INCREASE IN YOUR ACCOUNT. AGAIN MY NAME IS KYLE, LET S WORK THIS OUT TOGETHER ALRIGHT?

ILL JUST BE NEEDING TO ASK YOU COUPLE OF QUESTIONS IN HERE, TO FULLY PULL UP YOUR ACCOUNT AND SEE WHAT SEEMS TO BE THE ROOT OF THIS INCREASE WOULD THAT BE OKAY "CUSTOMER"??

AWESOME! , LETS JUST START OFF WITH YOUR BILLING TELEPHONE NUMBER

AWESOME, ILL JUST BE GOING TO PULL THIS UP HERE......

SAMPLE PERSONALIZATION:1

ANYHOW, WHILE DOING THIS, I ACTUALLY DO NOTICED THAT YOUVE BEEN WITH ZIPLY SINCE 2015, I JUST WANNA CONGRATULATE YOU FOR BEING WITH US OVER THE YEARS, AND THANKS FOR STAYING WITH US AS WELL "NAME"

ANYTHING GREAT PERSONAL EXPERIENCE WITH ZIPLY YOU WANNA SHARE ABOUT? CUZ I WOULD REALLY LOVE TO HEAR SO\

SAMPLE PERSONALIZATION:2

ANYHOW, I HAVE YOUR ACCOUNT PULLED UP HERE,IM JUST QUITE CURIOUS? ARE YOU FROM WASHINGTON?

I JUST HAD TO ASK,

WELL, HAHHA MY FRIEND JUST ACTUALLY TOLD ME THAT THERE'S ALOT OF GREAT PLACES TO GO AROUND THERE? I JUST WANT TO CLARIFY HAHAHAH U KNOW , JUST HAVING SOME TRUST ISSUE AND ALL,

WELL HE ACTUALLY LOVE TO MAKE FUN OF PEOPLE SPEACIALLY W/ ME LOL

RESOLUTION:

OKAY SO, THIS EXTRA $ 3 DOLLARS FEE IS ACTUALLY FOR THE STATEMENT FEE,

IF IM NOT MISTAKEN YOU ARE RECIEVING YOUR PAPER STAMENT PHYSICALLY RIGHT?

SO THERES A $3 DOLLARS FEE FOR THE COST OF PRODUCTION OF YOUR STATEMENT,

THATS WHY WE RECOMMEND OUR CUSTOMER TO MIGRATE TO PAPERLESS BILLING, AND ITS ACTUALLY 100% FREE, YOU CAN ACTUALLY HAVE YOUR STATEMENT RECEIVED TO THE EMAIL ASSOSSIATED WITH THE ACCOUNT,

DO YOU WANT ME TO SWITCH IT TO PAPERLESS BILLING SINCE I HAVE YOUR ACCOUNT PULLED UP?

IM JUST GOING TO UPDATE YOUR EMAIL AROUND HERE, JUST TO MAKE SURE YOU WOULD RECIEVE IT REALTIME,CAN YOU PLEASE VERIFY ME YOUR ACTIVE EMAIL, SO I COULD ASSURE YOU THAT YOULL RECEIVE IT EVERY CYCLE,

SO I WAS ABLE TO SWITCH IT UP TO PAPERLESS BILLING, AND HAD THIS MONTH'S STATEMENT SENT TO YOUR EMAIL, CAN YOU PLEASE CHECK IT OUT FOR ME?

SURE THING/ NO PROBLEM/ AWESOME,

SO THANKYOU AS WELL FOR ALLOWING ME TO ASSIST YOU BY PUTTING YOUR ACCOUNT ON A PAPERLESS BILLING, WOULD BE THERE ANYTHING ELSE I CAN HELP YOU WITH??

AWESOME! AGAIN, YOUR SPEAKING WITH KYLE, HAVE A GREAT DAY "CUSTOMER"!!

=============

------IF CX WANTS TO WAIVE THE FEE-------

SINCE I ALREADY CHECKED THE PAYMENT HISTORY OF THE ACCOUNT

AND WE CAN ACTUALLY DO SOMETHING ABOUT THIS,3$ SINCE YOU HAVE AN GOOD PAYMENT HISTORY, WITH ZIPLY, I CAN DEFINITELY ADJUST THIS EXTRA CHARGE OF 3$ TO YOUR NEXT BILLING STATEMENT

WOULD THAT SOUNDS GOOD FOR YOU?

OKAY SO IM JUST GOING TO PROCESS IT HERE IN MY END ....

DONE, SO IM ABLE TO PROCESS THE ADJUSTMENTS ON YOUR ACCOUNT, AND THE EXTRA 3$ WILL AUTOMATICALLY SUM UP TO YOUR NEXT BILLING STATEMENT,

IS THERE ANYTHING ELSE I CAN HELP YOU WITH " NAME"?

AWESOME SO THANKYOU FOR ALLOWING ME TO ASSISTS YOU REGARDING WITH THIS EXTRA 3$ DOLLARS IN YOUR BILL, AGAIN MY NAME IS KYLE. BYE FOR NOW, YOU MAY HAVE A GREAT DAY!