Brianna Paulsgrove, 16 Mar. 2024 , 01:32am Yes but would I be able to just pick up the phone at T-Mobile or does it have to be shipped T-Mobile, 16 Mar. 2024 , 01:32am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 16 Mar. 2024 , 01:32am Let’s work on your request. [Read] T-Mobile, 16 Mar. 2024 , 01:32am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Cedrick, 16 Mar. 2024 , 01:35am Hi Brianna, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:35am Hi I would like to add a voice plan Brianna Paulsgrove, 16 Mar. 2024 , 01:36am I would also need a phone Cedrick, 16 Mar. 2024 , 01:37am I appreciate you for letting us know about your concern. May I kindly ask what specific phone did eyeing up? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:37am Samsung 15 Cedrick, 16 Mar. 2024 , 01:40am Great choice of device Brianna! [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:40am My husband has that phone and Ive been wanted on like it Cedrick, 16 Mar. 2024 , 01:42am To reconfirm, are you referring to Samsung A15 5g? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:42am Yes Cedrick, 16 Mar. 2024 , 01:43am Great! Thank you for confirming Brianna! [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:43am Your welcome Cedrick, 16 Mar. 2024 , 01:46am May I kindly do you have any phone plans in your mind right now Brianna? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:47am Unlimited everything Cedrick, 16 Mar. 2024 , 01:49am Thank you for that Brianna! [Read] [Privately] Khim, 16 Mar. 2024 , 01:50am Start with Go5g plus plan we have [Sent] Brianna Paulsgrove, 16 Mar. 2024 , 01:51am Your welcome Cedrick, 16 Mar. 2024 , 01:51am We can offer you the go5g for your plan Brianna! [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:51am Ok Brianna Paulsgrove, 16 Mar. 2024 , 01:52am How much would I have to pay today for everything? Cedrick, 16 Mar. 2024 , 01:54am That's a good question Brianna! as for the go5g plan 1 line: $75 w/ AutoPay / $80 Regular [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:55am Ok so I would have to pay the $75 today Cedrick, 16 Mar. 2024 , 01:57am We can process the device on our end Brianna, not to pry may I kindly ask if you want to process it on the store? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 01:58am It's fine to process the device it would be easier just to have it sent to me Cedrick, 16 Mar. 2024 , 02:00am I got you on that! Would you like to add a protection plan to your phone that will only cost $9/mo. so that if in case the phone got lost/stolen or got physical damage, you won't need to purchase a new one and just need to file a claim for a replacement? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:00am Sure Cedrick, 16 Mar. 2024 , 02:03am Great! The upfront payment for the phone order along with new line will be: $5 (one time device connection charge) +$14.56 - (taxes & fees) _______________________ Total = $19.56 [Read] Cedrick, 16 Mar. 2024 , 02:03am Would you like to proceed on this? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:03am Yes Cedrick, 16 Mar. 2024 , 02:03am Lovely! May I ask a phone number where we can put on the order? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:04am Can I transfer my number over? 773-427-8945 Cedrick, 16 Mar. 2024 , 02:05am Thanks for that and that's a wonderful question! The good thing about is that we can definitely port that number to the new line/phone. Shall we? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:05am Yes Cedrick, 16 Mar. 2024 , 02:05am Gotcha! For this, may I have the account number and the account pin of the line 8945 from the current carrier it is active? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:06am Yes Cedrick, 16 Mar. 2024 , 02:07am Cool! Can you please provide it to me here in chat? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:08am 844505156522 Brianna Paulsgrove, 16 Mar. 2024 , 02:08am 4200 Cedrick, 16 Mar. 2024 , 02:09am Thank you! Can you now please provide me the email address and shipping address that we will attach on the order? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:10am briannarunkel2022@gmail.com 6512 s Peoria st Chicago IL 60621 Cedrick, 16 Mar. 2024 , 02:12am Thank you for providing that Brianna! Does the shipping address have apartment or building number? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:12am No Cedrick, 16 Mar. 2024 , 02:13am Got it! Can you now please provide back to me the one time PIN that I sent to your email address so that we can proceed with this? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:15am I haven't received anything Cedrick, 16 Mar. 2024 , 02:17am Kindly check your junk file on your email or in the spam inbox Brianna. [Read] Cedrick, 16 Mar. 2024 , 02:19am I re-send a one-time pin on your email Brianna. [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:20am 989073 Cedrick, 16 Mar. 2024 , 02:21am Perfect! Thanks for that [Read] Cedrick, 16 Mar. 2024 , 02:21am We're now one step closer to place the order. All you need to do is fill up the form below for the card details. [Read] T-Mobile, 16 Mar. 2024 , 02:21am Click here to access our secure forms: https://t-mo.cc/m67h5feu7o [Read] T-Mobile, 16 Mar. 2024 , 02:23am Form Submitted [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:24am Yes Cedrick, 16 Mar. 2024 , 02:25am Thank you! While I am working on your account, do you perhaps have any other concern related to your bill, promotion, network to ensure we can make your day great today? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:25am No thank you Cedrick, 16 Mar. 2024 , 02:26am You're welcome! Does the payment card address has the same billing address? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:26am No Cedrick, 16 Mar. 2024 , 02:27am May I kindly confirm the payment card address? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:29am 8549 Muskegon ave Chicago IL 60617 Cedrick, 16 Mar. 2024 , 02:31am Thank you for that Brianna! [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:31am Not a problem Cedrick, 16 Mar. 2024 , 02:35am Just a moment Brianna! [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:36am Ok Cedrick, 16 Mar. 2024 , 02:38am I sent again a one time PIN to your email address to place the order. Please provide it back to me once received. [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:40am 117749 Cedrick, 16 Mar. 2024 , 02:42am By activating or purchasing today, you agree to the service terms we just discussed, specific terms of your rate plan(s) for service activations, and our Terms and Conditions of Service, which require arbitration of disputes unless you opt out within 30-days. Following our conversation, you will receive an email with additional details on your services and billing. Please be sure to review this completely. Considering the information provided, would you like to continue with this transaction? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:42am Yes [Privately] Khim, 16 Mar. 2024 , 02:42am You can do this, push this AAL. [Sent] Cedrick, 16 Mar. 2024 , 02:45am Almost done here [Read] Cedrick, 16 Mar. 2024 , 02:48am I sent again the one time PIN one last time to your email address to place the order [Read] Cedrick, 16 Mar. 2024 , 02:48am Kindly provide back once received Brianna. [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:48am 448920 Cedrick, 16 Mar. 2024 , 02:52am I tried to palce the order but it seems like we're having an issue with the card details. By any chance, do you have an alternative card that we can use? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 02:55am Yes Cedrick, 16 Mar. 2024 , 02:56am I will send you a secure form, kindly fill in the form and please let me know once done. [Read] T-Mobile, 16 Mar. 2024 , 02:56am Click here to access our secure forms: https://t-mo.cc/vjs3ueh26q [Read] T-Mobile, 16 Mar. 2024 , 03:00am Form Submitted [Read] Brianna Paulsgrove, 16 Mar. 2024 , 03:00am Just updated it Cedrick, 16 Mar. 2024 , 03:03am Thank you for that Brianna! I send you a one-time pin kindly provide once received. May I also ask if your billing address is the same with payment card details? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 03:04am Yes billing address is the same Brianna Paulsgrove, 16 Mar. 2024 , 03:05am 603920 Brianna Paulsgrove, 16 Mar. 2024 , 03:06am 854702 Cedrick, 16 Mar. 2024 , 03:07am Thank you for that Brianna! [Read] Brianna Paulsgrove, 16 Mar. 2024 , 03:09am Your welcome Cedrick, 16 Mar. 2024 , 03:12am Let me re-process your order Brianna, just for a moment! [Read] Brianna Paulsgrove, 16 Mar. 2024 , 03:13am Ok Cedrick, 16 Mar. 2024 , 03:16am May I kindly ask if this is the first time you have used this card in T-Mobile? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 03:16am Yes Brianna Paulsgrove, 16 Mar. 2024 , 03:16am The other card you said that didn't work I used that card to pay my Internet bill Cedrick, 16 Mar. 2024 , 03:19am Thank you for that Brianna. [Read] Cedrick, 16 Mar. 2024 , 03:21am We really want to help you process the order here on my end. We've tried to process it on your account but the card is not accepted yet since this is the first time you will use it. Usually, banks put restrictions on unusual charges. What I kindly suggest is to coordinate with your bank about it first and rest assured that I will stay here at our conversation. [Read] Cedrick, 16 Mar. 2024 , 03:23am No worries! What I guarantee to you is that your much eligible to add services on your account. Once the bank approved the charges, we can try to reprocess here the order on my end, via store for you to get the device same day or using your T-Mobile app. I can also give you a follow up call to further help you out after. Sounds like a plan? [Read] Brianna Paulsgrove, 16 Mar. 2024 , 03:29am They said they never got a charge from T-Mobile Cedrick, 16 Mar. 2024 , 03:33am Thanks for letting me know Brianna. [Read] Cedrick, 16 Mar. 2024 , 03:34am Thank you for coordinating with your bank Brianna. Let's try again, shall we? [Read] Cedrick, 16 Mar. 2024 , 03:48am For future reference I will send you a self-help link just in case you want to avail to add a line on your account Brianna, here is the link: [https://www.t-mobile.com/support/account/add-a-person-or-device-to-your-account](https://www.t-mobile.com/support/account/add-a-person-or-device-to-your-account) [Read] Cedrick, 16 Mar. 2024 , 04:02am We appreciate you for letting us assist you and for your coordinating with us, Brianna. Just a quick recap, we assisted you on adding a voice line on your account. You may also go to the nearest T-Mobile store to get your desired Phone and for further assistance I provide you a self-help link if you want to process and order on your end. Here in T-Mobile we're glad to assist you regarding your concern. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Read]