ACCIDENTAL TRAVEL Spiel

• Response Type
• Phone

Accidental Travel OTR:

• "We understand mistakes happen. Our team works with the Virginia Department of Transportation to make sure the Express Lanes are clearly marked."

• "It’s best to deal with payment sooner rather than later. To avoid any penalties or additional fees, you can take care of the balance here with me now."

• "In the future, please keep an eye out for the purple and white signs leading up to and on the Express Lanes. Unlike traditional toll roads, our Lanes don’t have toll booths or the option to pay in cash. That means you must have an E-ZPass account to use them."

Accidental Travel HOV:

• "We understand mistakes happen. Our team works with the Virginia Department of Transportation to make sure the Express Lanes are clearly marked."

• "In the future, please keep an eye out for the purple and white signs leading up to and on the Express Lanes."

• "Drivers can use on the Lanes for free if they have three or more people in the car and have an E-ZPass Flex set to HOV mode."

• "If you would like to purchase an E-ZPass Flex, you can contact Virginia or Maryland E-ZPass directly."