Great to see that you have Premium Handset Protection on your line! Please know that Assurant will file claims for lost, stolen, or damaged devices. To file for a claim, please go to File or https://mytmoclaim.com/. You also have the option to contact Assurant directly at 1-866-866-6285. The deductible amount for your specific device is $ due at the time of the claim.

CX DECLINED:

I understand that you need to decline adding Protection 360 on your new line. How about getting a case instead so that you can protect your phone from sudden drops or accidentally being spilled with water?

REMOVING P360 AS PER CX REQUEST:

By removing the protection 360 on the line ending…, this will remove the option for the line to file a claim for sudden incidents like physical damage or lost phone. You will lose McAfee security with ID theft protection support. You won't be able to do JUMP upgrades (IF THE CX IS ON JUMP UPGRADE). On the other hand, you can still re-add this when there is another qualifying event, which usually means a new device purchase. Do you confirm?