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*NEW CLAIM

SMS DISCLAIMER "Would you like to receive text message updates with information about your claim? Standard message and data rates will apply."

WEBSITE DISCLAIMER “Are you familiar with our website myTMOclaim.com / mymetroclaim.com? It’s a quick and easy way to access claim information, such as claim status and includes chat service.”

EZ PASS* "To quickly and easily finish your claim today, I’ll be sending you a link by either phone or email. Once you receive that link, simply go online, and confirm your shipping address and pay your deductible to finalize your claim. Should I send that to your phone or through email?"

PHYSICAL DAMAGE (PD)*

"T-Mobile-Is there damage to the device, such as water damage, a cracked back camera lens, damaged housing/casing, or a damaged port?" “Do you still have possession of the device?

SHIPPING TMOBILE “We provide next business day shipping for authorizations processed before 7:00 p.m. ET, at no additional cost. So you know when to expect delivery of the device, you can track it by either using the link provided in the email we're sending you, or by logging onto our website at myTMOclaim.com"

METRO "We provide next day shipping for authorizations processed before 8:30 PM ET, Monday – Friday. For authorizations between 8:30 PM ET on Friday through Sunday, you may expect your replacement on that Tuesday. Once authorized, we will send you an email with a link to the tracking information, or you may visit the claims website at mymetroclaim.com, to determine the expected delivery date. We’ll be sending your replacement device to your billing address, . Please be aware that once you pay your deductible and your claim is authorized, we WILL NOT be able to change your shipping address."

FMIP DISABLED

“Mr./Ms. (last name), I can see that you have the Find My iPhone feature currently disabled. It’s really important this remains disabled throughout the processing of your claim, so please make sure NOT to enable this.”

FMIP ENABLED

"Mr./Ms. (last name), I see that you currently have the Find My iPhone feature enabled. Before we move any further into your claim, we need you to disable that feature. Are you familiar with how to do that?"

FMIP UNKNOWN

“Mr/Ms (last) name), it's really important you disable the Find My IPhone feature prior to returning your device. I’m going to email you instructions right now on how to disable the Find My iPhone feature to the email address we have on file so that you can take care of it when it’s more convenient for you. Please don’t forget to do that before you return your damaged phone to us. In the meantime, let’s proceed with getting all the information we need to process your claim