Matthew Wyatt, 30 Oct. 2023 , 10:11pm


T-Mobile, 30 Oct. 2023 , 10:11pm
Hi there! T-Mobile's Virtual Assistant here! 👋
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T-Mobile, 30 Oct. 2023 , 10:11pm
Let’s work on your request.
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T-Mobile, 30 Oct. 2023 , 10:11pm
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
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Abigael, 30 Oct. 2023 , 10:13pm
Hi Matthew, this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved.
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Abigael, 30 Oct. 2023 , 10:13pm
thank you for contacting t-mobile regarding your issue let me double check your account,
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Matthew Wyatt, 30 Oct. 2023 , 10:15pm
Okay

Abigael, 30 Oct. 2023 , 10:16pm
May I know are you calling outside US ?
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Matthew Wyatt, 30 Oct. 2023 , 10:16pm
Im currently stationed in Souda bay, Greece and calling to the US.

Abigael, 30 Oct. 2023 , 10:18pm
Thank you for letting me know that let me double check that for you
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Matthew Wyatt, 30 Oct. 2023 , 10:21pm
Okay

Abigael, 30 Oct. 2023 , 10:21pm
Thanks for patiently waiting, Matthew. A heads up that wi-fi calling is a T-Mobile service, which is a different service compared to calls made using Skype, Whatsapp, Viber, Facetime, etc.
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Abigael, 30 Oct. 2023 , 10:22pm
While you're on Greece, calling to US phone numbers is free.  
  
If you're calling to international or non-US phone numbers, it is subject to $0.25 per minute calls.
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Abigael, 30 Oct. 2023 , 10:22pm
For reference, you can check it at this link - [https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile?cmpid=hw_send](https://www.t-mobile.com/support/coverage/wi-fi-calling-from-t-mobile?cmpid=hw_send)
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Matthew Wyatt, 30 Oct. 2023 , 10:23pm
So even if I’m not connected to wifi I can still make a call for free?

Matthew Wyatt, 30 Oct. 2023 , 10:23pm
Or do I need to be connected to the wifi internet to make a free call?

Matthew Wyatt, 30 Oct. 2023 , 10:26pm
I saw the link you posted. That answered most of my questions

Abigael, 30 Oct. 2023 , 10:26pm
Great question, if you are connected to the wifi internet calling you will not be charge.
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Abigael, 30 Oct. 2023 , 10:27pm
While I got you here and to make sure I make the journey best with us. May I know how is it going with us in T-Mobile?
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Matthew Wyatt, 30 Oct. 2023 , 10:28pm
It is going well. I am still figuring out my limits when it comes to using my phone here in Greece. Other than that no complaints as of yet.

Abigael, 30 Oct. 2023 , 10:29pm
I am really glad you shared with us your thoughts about T-Mobile! We hope our service and work brought a smile to your face and made your life just a little easier.  
  
Let me know if there's anything else I can do fo you?
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Matthew Wyatt, 30 Oct. 2023 , 10:30pm
There is nothing else I need as of right now

Abigael, 30 Oct. 2023 , 10:31pm
I'm delighted! I hope I was able to make you feel how important you are by the service that I have provided you today.So happy we were able to help. Have a great rest of your day!😀❤️
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Matthew Wyatt, 30 Oct. 2023 , 10:32pm
Thank you, you as well