MISDELIVERIES
I understand that (missed deliveries, late deliveries, billing,) can be concerning. If I'm on your shoes I would feel the same way. I am just glad that you got me on the line right now, I'm one of the specialist here and I can definitely help you with this.

HOME TO MAIL
I understand that it's important for you to receive your paper at your doorstep and changing your delivery method to Mail Delivery is actually our last resort to still continue to bring you your physical paper since there are really no carriers that we can find to assign to this area. Not to worry because even if you're delivery is changed to Mail delivery method you will still receive the paper on the same day.

STOP/SAVE
I understand you want to cancel your service because of delivery issue however if you can give me just 1 percent of your trust right now and let me work on the other 99% I'll do all the leg work for you. I will have this escalated all the way to the top and team up with my manager on how we can have this resolved, if it works great! If not we'll part as friends. I'll pay for your 2 weeks subscription for now to make sure that you will not be paying for the service while we're working on fixing this matter. Sounds Good?

ON GOING DELIVERY ISSUE
I know that it's important for you to receive the paper that you paid for and I don't see any reason at all as to why you shouldn't be getting it in the first place. This is what I'm gonna do… For now I will be making adjustments to your account by applying credits coz I don't want you to pay for the paper/papers you did not received and I will also personally be escalating this matter to my manager right now for us to be able to get this delivery issue resolved. Let me give you my details for you to have a reference on who assisted you today (give name and badge # for additional assurance. Cx would feel more assured if they have these information) The reason why I'm giving you my details is because I'm very confident of what I do. Is there anything else that I can help you with for now?

PAPER STATEMENT FEE
The paper statement fee is a system generated charge used to offset the cost for the generation, printing and sending out the bill to your address. There is a way though to avoid being billed with this $5.00 charge and that's by enrolling to our automatic billing using your credit or debit card in that way the system doesn't have to print a bill for you and we only ask for the long card number and expiry date, we don't ask for the security pin at the back of the card for security reasons.

PREMIUM EDITION
It’s 12 to 20 full colored pages that's included on all of our subscription and it's being delivered every 2nd and 4th Sunday of the Month. Some of these premium editions are (provide sample premium edition)