Opt out

Naja Riddick, 13 Oct. 2023 , 08:05pm Speak with a live agent

T-Mobile, 13 Oct. 2023 , 08:05pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 13 Oct. 2023 , 08:05pm Let’s work on your request. [Read]

T-Mobile, 13 Oct. 2023 , 08:05pm Transferring you to one of our live customer support representatives who will be with you as soon as possible.

We’re proud to offer the new iPhone. Due to overwhelming demand, we’re experiencing higher than normal wait times. For a faster experience, you can order the new iPhone now at T-Mobile.com, by using the T-Mobile app or by visiting your local T-Mobile retail store. [Read]

Abigael, 13 Oct. 2023 , 08:33pm Hi Naja, this is Abby from T-Mobile, how may I help you? [Read]

Naja Riddick, 13 Oct. 2023 , 08:37pm Hello I want to opt out of the new plan change happening next month

Abigael, 13 Oct. 2023 , 08:39pm I appreciate you reaching out on this, no worries! you got the right person to take care of this. Let me go ahead and opt-out your account for rate plan migration. [Read]

Abigael, 13 Oct. 2023 , 08:40pm While I got you here and to make sure I make the journey best with us. May I know how is it going with us in T-Mobile? [Read]

Naja Riddick, 13 Oct. 2023 , 08:41pm Everything is fine no current issues

Abigael, 13 Oct. 2023 , 08:45pm Oh, I'm glad that everything is all good so far! We want to ensure that you're confident when reaching out to us knowing that your concerns will be handled.

We hope we can count on you to share your T-Mobile experience with your loved ones. [Read]

Abigael, 13 Oct. 2023 , 08:46pm I have successfully opted out your account from rate plan migration. Rest assured that this is all good and taken care of. [Read]

Abigael, 13 Oct. 2023 , 08:46pm Now that we have sorted this out. May I ask if there's anything else I can help you with? [Read]

Naja Riddick, 13 Oct. 2023 , 08:47pm No , thank you for opting me out of the rate plan migration

Abigael, 13 Oct. 2023 , 08:52pm I really haven't done much, yet you are generous enough to thank me. It has all been possible cause I had a patient, humble and top-notch customer to interact with today. Thanks a bunch. [Read]

Abigael, 13 Oct. 2023 , 08:52pm I hope it's smooth sailing for you from here on out. We want you to love T-Mobile and always have the best customer service experiences.

So happy we were able to help. Have a great rest of your day! [Read]