Can you please confirm if you already used the self-help option to unassign from the order?

Since you've already picked up the order, you have two options : Complete the delivery to receive the full pay. Unassign from the order, but please note: You will not be eligible for payment if you unassign your completion rate may be negatively impacted. Before proceeding, I just want to confirm, do you still want to unassign from this order?

Unfortunately, we’re unable to process a half pay for unassigned orders on our end.

I'm really sorry for the inconvenience this had caused. I understand how frustrating this must be. After checking on our end , I can confirm that we're only able to unassign the order, cancellation isn't an option for this specific case. Regarding your concern about half pay, I truly understand where you're coming from. While there may have been different outcomes in past situations, this particular order doesn't qualify for half pay based on our current system limitations. I know that's not the answer you were hoping for, and I appreciate your patience.

I’m really sorry, but in this case, we’re unable to offer partial or full compensation. Once an order is unassigned — even if it’s not your fault — the system cannot process payment for that delivery.

I understand you already picked up the order , but the app unexpectedly unassigned you. Unfortunately, once an order is unassigned, we’re unable to reassign it back to you through the system. In this case, you may: Keep the food, or Dispose of it safely, as we cannot redirect or recover the order.

DX WANT ASSIGNED ORDERS

Regarding your request to be assigned an order. I wish I could manually assign it to you, but unfortunately, orders are dispatched automatically by the DoorDash system based on real-time demand, location, and availability of Dashers. Support agents dont have the ability to manually assign orders.