App Issue

[camera permission]

How do I enable camera permissions? A: If you've received the below message during the Persona verification flow, you'll need to enable the correct camera permissions for your browser and/or device.

Here are some ways to enable camera permissions in different browsers and different devices.

If you're on Chrome, please follow the steps in the relevant link below: For Desktop - https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop&hl=en&oco=0 For iPhone & iPad - https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DiOS&hl=en&oco=0

For Android- https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DAndroid&hl=en&oco=0

If you're on Firefox, please follow the steps in the link below: For Mobile or Desktop https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions#w_using-firefoxaos-address-bar-to-clear-camera-or-microphone-permissions-for-a-site

If you're on Safari, please follow the relevant steps below: For Desktop- https://support.apple.com/en-ph/guide/safari/ibrwe2159f50/13.0/mac/10.15

For mobile devices below iOS 13, check your "Camera & Microphone Access" in your Settings: Go to Settings on your device Scroll down and open Safari Ensure "Camera" is set to "Ask" or "Allow" For mobile devices on iOS 13, tap the "AA" icon in URL bar in the top left. Then tap "Website Settings", which will enable you to set camera permissions to "Allow or Ask" instead of "Deny".

If you're on Microsoft Edge, please follow the steps in the link below: For Desktop- https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857

If you're viewing the Persona verification flow via an iOS or Android app, check your device settings: Go to Settings on your device Go to Apps Find the app that you wish to enable camera permissions for Find the App Settings and allow camera permissions

[gps]

I'll go ahead and document this delay in your account, notating that it was a caused by a GPS error. In the meantime, if this happened again, here are a few tips to avoid similar issues.

Use a secondary GPS app like Google Maps or wave to cross-check the route before heading out. If the address seems off or unclear, don't hesitate to contact the customer early to confirm.

[basic troubleshooting steps]

(1) Close and relaunch the Dasher app. (2) Make sure you’re on the latest app version. (3) Switch between WIFI and mobile data or restart your phone. (4) Wait a few minutes and try again, as the system refresh often clears this up.