Wayleave- Landlord approval, if cannot provide details advise to contact back - DI process is present in this.
Staff Account Move- Query only
Duplicate Account- Shared property- merge VM account. This is Link process.
Moving to Spotters/New Build- DI only and first process before link process.
Suspect Account- Removing restriction via email or link
NPD want to disconnect- Ask to pay full payment and let TM cancel the NPD.
-If cannot pay, referral form to pay to lift the NPD. 
NPD but moving- Ask for payment, if paid, let cancel the NPD. 
- If the balance is below £250, you can process MOVE. 
Bereavement and Critical Illness - This is DI only. No need DPA. NFAT only
Armed Forces (Account Holder go on Duty)- Form only after asking email UK armed forces.

Code
	Comment
	Definition
	
CM
	M&T from Cable
	To be used on a cable to cable house move
	
CV
	M & T Price Rise
	ONLY to be used in relation to actual VM announced price rises
	
CZ
	M & T Competitor Deal
	To be used only when BADGER advises ‘ Serviceable ON-NET CABLE’
	
CW
	M & T Poor Product Experience
	To be used when the customer is unhappy with their products/ services ( NOT Fault Related )
	
CF
	Moving with Active NON VM Customer
	Serviceable address where customer t is moving in with an active NON-VM customer
	
CN
	DISC-Active customer moving in
	Serviceable-to be used for existing customer when active customer with EDFs is moving in
	
CD
	M & T NO Address Provided
	Unable to check serviceability-ONLY to be used for homeless ,refusal to provide address, no confirmed address
	
AI
	M&T Cannot Afford
	Redundancy, retirement, divorce, no longer employed-NOT to be used for better competitor deal
	
MM
	Moving Non-Serv NOT New Build
	ONLY to be used if BADGER recommends referral to SD ( Not New Build)
	
AT
	M & T Non Residential
	Care Home, Nursing Home, Hospital, Prison, Armed Forces (follow IC)
	
CJ
	Unserviceable Wayleave Required
	To be used when the customer has vacated the property & awaiting Wayleave at new address
	
AE
	*Moving Non Serv New Build*
	To be used only when New Build property is not available on BADGER/LP (Spotter, National Home Builders awaiting construction, Refer to Cable My Street)
	
CL
	Moving Abroad
	Moving Abroad for 6 months or longer
	
CT
	Moving with Active VM Customer
	Serviceable-moving in with an existing VM customer & not transferring service
	
CS
	Moving to a Temporary Address
	Serviceable- to be used ONLY when customer refuses to sign up to a new contract due to short-term move at a serviceable address