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## 🔵 HOLD SCRIPTS (1–25) – ACCOUNT & MOVE SETUP

1. Please bear with me while I continue reviewing your move request.  
2. Thanks for waiting — I’m double‑checking your account details.  
3. I’m just confirming the information needed to proceed.  
4. One moment please while I update your move details.  
5. I appreciate your patience as I verify everything on the account.  
6. I’m just making sure all required details are captured correctly.  
7. Please stay connected while I progress this step.  
8. Thanks for waiting — I’m reviewing the next stage of the process.  
9. I’m checking that all details align before moving forward.  
10. Please bear with me while I complete this check.  
11. I’m reviewing the information provided to ensure accuracy.  
12. Thanks for your patience — I’m nearly done with this step.  
13. I’m just finalising the account review.  
14. Please hold on briefly while I move to the next screen.  
15. I’m progressing your request now.  
16. Thanks for staying connected — I’m continuing on my end.  
17. I’m just validating the account details.  
18. One moment please while I complete this section.  
19. I appreciate your patience — I’m working through the process.  
20. I’m making sure nothing is missed before proceeding.  
21. Please bear with me while I update the system.  
22. Thanks for waiting — I’m still working on your request.  
23. I’m completing the setup step by step.  
24. Please hold on while I check the next requirement.  
25. I’m reviewing everything carefully for you.


To answer you question above. Just to clarify, the cancellation won’t automatically activate on that date. You can contact us within the last 30 days before your contract ends to request the cancellation, and as long as it’s processed at that time, no early termination fee would apply.




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## 🔵 HOLD SCRIPTS (26–50) – SERVICEABILITY & INSTALLATION

26. I’m checking service availability at your new address.  
27. Thanks for waiting — I’m confirming coverage in your area.  
28. I’m just running a quick serviceability check.  
29. Please bear with me while I review installation options.  
30. I’m checking whether self‑install or engineer install applies.  
31. Thanks for your patience — I’m reviewing the installation setup.  
32. I’m confirming the installation type available.  
33. Please stay connected while I check the install details.  
34. I’m checking the earliest installation dates now.  
35. Thanks for waiting — I’m reviewing available time slots.  
36. I’m confirming which dates work best in the system.  
37. Please bear with me while I align the dates.  
38. I’m reviewing installation requirements for your property.  
39. Thanks for staying connected — I’m almost done checking this.  
40. I’m validating the install schedule.  
41. One moment while I confirm the engineer availability.  
42. I’m checking the system for available slots.  
43. Please hold on while I finalise the install setup.  
44. I’m making sure the install details are correct.  
45. Thanks for waiting — I’ll confirm the date shortly.  
46. I’m checking if earlier dates are available.  
47. Please bear with me while I lock in the slot.  
48. I’m reviewing everything before confirming.  
49. Thanks for your patience — nearly there.  
50. I’m completing the installation check now.

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## 🔵 HOLD SCRIPTS (51–75) – DISCONNECTION & SYSTEM PROCESSING

51. I’m now reviewing the disconnection for your old address.  
52. Please bear with me while I align the disconnection date.  
53. Thanks for waiting — I’m checking the DI schedule.  
54. I’m confirming the services will switch correctly.  
55. Please hold on while I process the disconnection order.  
56. I’m placing the disconnection request in the system.  
57. Thanks for staying connected — the system is updating.  
58. I’m waiting for the order to generate on my end.  
59. Please bear with me while the system refreshes.  
60. I’m reviewing the order confirmation now.  
61. Thanks for waiting — I’m confirming the status.  
62. I’m just ensuring the request has gone through.  
63. Please stay connected while I finalise this step.  
64. I’m double‑checking the disconnection details.  
65. Thanks for your patience — I’m almost done.  
66. I’m confirming everything reflects correctly.  
67. Please bear with me while I complete the backend update.  
68. I’m reviewing the system response now.  
69. Thanks for waiting — final checks in progress.  
70. I’m confirming the disconnection setup.  
71. Please hold on while I complete this action.  
72. I’m ensuring everything is correctly recorded.  
73. Thanks for staying connected — nearly finished.  
74. I’m just validating the final step.  
75. I’m completing the system update now.

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## 🔵 HOLD SCRIPTS (76–100) – BILLING, OFFERS & RECAP

76. I’m reviewing how your billing will work during the move.  
77. Please bear with me while I check the bill breakdown.  
78. Thanks for waiting — I’m confirming the movers fee details.  
79. I’m reviewing any credits on your account.  
80. Please hold on while I confirm the billing dates.  
81. I’m checking the first bill at the new address.  
82. Thanks for your patience — I’m reviewing billing information.  
83. I’m checking available offers for your move.  
84. Please bear with me while I review discounts.  
85. I’m preparing the options I can present to you.  
86. Thanks for waiting — I’m comparing the packages.  
87. I’m reviewing Volt eligibility on your account.  
88. Please stay connected while I check the offers.  
89. I’m setting up the compliance steps.  
90. Thanks for your patience — I’m preparing the consent process.  
91. I’m getting the confirmation details ready.  
92. Please bear with me while I send the summary.  
93. I’m preparing a recap of everything we’ve arranged.  
94. Thanks for waiting — I’ll summarise this shortly.  
95. I’m just reviewing all details before we close.  
96. Please hold on while I complete the recap.  
97. I’m finalising everything on my end now.  
98. Thanks for staying connected — almost done.  
99. I’m ready to walk you through the summary next.  
100. One final check before we wrap everything up.

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