[Ontario, Canada] Unable to sign in or go online

driver calling in because of the app not working , 2 weeks

vehicle inspection, downtown toronto,

thats why his unable to receive requests?

driver able to receive requests per checkinh on his account

advise to book an appointmennt at GLH experts

1. If the driver’s PTC license has been rejected: Go to Regulatory Response Code Errors page for next steps and responses.

2. If its been greater than 5 days since all documents were approved & BGC passed:

Set the contact type to: Driver > Account > Unable to sign in or go online > Account active

Add the following content to the contact:

Please make an appointment to to speak with one of our Greenlight Hub Experts. Go to this page and look for “Virtual Greenlight - Toronto Video Appointments Only” when booking your appointment to get video support from a local Toronto Expert.

Submit contact as resolved.