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Oh by the way! We can see here that you are qualified for our home internet test drive that is exclusive only here at Messaging Care ! After 15 days of usage, just in case you won't like it, you can just return it back with us and we will cover the charge for that month for you!

It is also free of any upfront payments so just in case that you will process today, guaranteed that there won't be any money down required. 🙂 There is also an ongoing promotion where you can have it for only $30 with autopay since you're under the qualified voice plan and the regular price is $55.

Would you like to try it now?

Oh by the way! We can see here that you are qualified for our home internet test drive that is exclusive only here at Messaging Care ! After 15 days of usage, just in case you won't like it, you can just return it back with us and we will cover the charge for that month for you!

It is also free of any upfront payments so just in case that you will process today, guaranteed that there won't be any money down required. 🙂

Would you like to try it now?

Oh sure! I'll be more than willing to explain it fir you. Please be advised that the regular price is $55 however the good news is you're under the Magenta MAX which means that you can get it for only $30 with autopay if you will keep it for atleast 1-2 billing cycle.

You are also eligible to take advantage the home internet test drive where you can simply test it for 15 days and if you enjoy it, you can just continue it and get it for only $30 with autopay. Would you like to consider it right now? This will be fee of charge or no money down payment required.

Great question. It is actually Unlimited. T-Mobile 5G Home Internet customers receive consistent broadband speeds and see typical download speeds between 72 – 245 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming.

Sure! Are you still located at the current billing address? Can you provide the address to make sure that we have the same address?

Great news! I'm glad to inform you that I was able to process the Home Internet order and here's Your order number is:510159562649. The estimated shipping will be Estimated to Ship between 2023-10-27 and 2023-10-30.

You'll be notified via text/email for status and tracking number as soon as shipment is initiated. You can definitely use the T-Mobile app to track the order status. All you need to do is to log in with the app and scroll to and tap Track shipment to get the latest update on the location of the package. Or simply use this link: https://www.t-mobile.com/support/account/buy-a-t-mobile-device?cmpid=hw_send

To set up the Home Internet. You can keep this link for future reference: https://www.t-mobile.com/support/home-internet

First, 1. Get the T-Mobile Internet app 2. Set up your gateway & network

The link will also provide the listed tutorial to set up the Home Internet.

T-Mobile High-Speed Internet may be available at 324 PEACH CIR, FORT VALLEY, GA 31030. Click here for more information.

Rate plan change:

This is not a price hike. We’re simply offering customers a modernized plan with additional benefits. If you prefer to keep your current plan instead. No worries, you will always have the ability to choose the plan that best fits their needs, including the option to keep your current rate plan. No worries, If you prefer to keep your current plan instead, you will always have the ability to choose the plan that best fits your needs, including the option to keep your current rate plan. You will receive notification via sms if you one to opt out the rate plan change request to accept or decline the plan changes by 10/17.

Samson> Action> Ban level> Add SOC code GRNOPTOUT > save GRNOPTOUT

Closing If you don't have any other question, Thank you for taking time spending and having patience with me all throughout the conversation. I highly appreciate all of your time. I'm very pleased that we've been able to help you today by Adding an opt out request to stay with the current plan. Awesome! So happy we were able to help. Have a great rest of your day!

*------- Opening I understand your concern. We periodically review our plans and services to ensure our customers receive our latest benefits and features. We are performing a rate plan migration starting with your November bill cycle. May I start by comparing your current plan to the Go5G plan? If that plan doesn’t work for you, we can review any of the available plans to find the perfect one to meet your needs. If we can’t find the right plan, I can help you with the opt out request to remain on your current plan. Shall we add the Opt out feature on your account?

https://c2.t-mobile.com/departments/t-force/talking-points--2023-simple-choice-migration#subhead2 https://c2.t-mobile.com/plans-features/oss-plan-migrations#subhead2

Yes, you're right with that! You don't need to do anything since I was able to add the opt-out SOC on your account. It means that you be affected with the Plan migration and will be able to keep the current plan.

Good question. Please be advised that you will receive a SMS and email notification before the Plan Migration and we will be waiting for the confirmation by then.

This is not a price hike. We’re simply offering customers a modernized plan with additional benefits. If you prefer to keep your current plan instead. No worries, you will always have the ability to choose the plan that best fits their needs, including the option to keep your current rate plan.

Here at T-Mobile, you will always have the ability to choose the plan that best fits your needs, including the option to keep your current rate plan. Should I add Opt out feature right now so you can keep the current plan?

Thank you for the confirmation. Just bear with me, I'll go ahead and add the opt out request so you can keep the current plan. I'll let you know once I'm done. Sounds good?
I appreciate your kind cooperation with me. I'll let you know once I'm done. Thank you.

Great news! I was able to process the opt out request to stay with the current plan. You'll also receive a SMS and email notification regarding with the opt out request that I have added on the account.

Here's for your reference System memo: created. SOC: GRNOPTOUT. Effective date: 10/17/23. You can also check the add ons on your account by following the steps using this link https://www.t-mobile.com/support/account/add-or-remove-services. From My T-Mobile or the T-Mobile App, when viewing the account as the PAH, you can see the opt-out SOC on your account when managing your add-ons.

I want to make sure that we have covered everything, do you have other concern that we can work on together?

If the plan has already been changed on the account. That is the time that we will offer this. Since wala pa naman follow nyo yan sa taas

If adjustments are necessary, the Team Manager can apply credit. Use reason code (CODE COMING SOON) if customer has 1-2 lines apply $10, if customer has 3+ lines apply $25.

Hi there! I'm from T-Mobile and thank you for letting me know about your concern regarding opting out, no need to worry since you got me here, we can definitely help you by adding opt out for you to keep your current rate plan.

Would you like to proceed?

Thank you for waiting! Right now, you're under the xxxxx which cost xxxxxx. Once you process the rate plan change, the xxxxxx will cost xxxx for xxxx and here's the complete plan inclusion:

Unlimited Plan Basic to Essential Select Plan Thank you for waiting! Right now, you're under the Retired plan of Unl Plan wBasic which cost $110. Once you process the rate plan change, the Essential Select Plan will cost $90 w/ AutoPay / $100 Regular for two lines and here's the complete plan inclusion:

Would you like to consider this plan?

https://c2.t-mobile.com/plans-features/essentials-select 1 line: $60 w/ AutoPay / $65 Regular 2 lines: $90 w/ AutoPay / $100 Regular 3 lines: $105 w/ AutoPay / $120 Regular 4 lines: $120 w/ AutoPay / $140 Regular 5 lines: $135 w/ AutoPay / $160 Regular 6 lines: $150 w/ AutoPay / $180 Regular 7 lines: $165 w/ AutoPay / $200 Regular 8 lines: $180 w/ AutoPay / $220 Regular 9 lines: $200 w/ AutoPay / $240 Regular 10 lines: $220 w/ AutoPay / $260 Regular 11 lines: $240 w/ AutoPay / $280 Regular 12 lines: $260 w/ AutoPay / $300 Regular

Price impact comparisons

Simple Choice/Select Choice to Essentials Select: Customer will see up to a $10 price increase per line. $5 of that can be offset with the AutoPay discount on lines 1-8. These customers may currently use AutoPay but do not get the AutoPay discount on Simple Choice. Simple Choice/Select Choice to Magenta: Customer will see approximately a $10 price increase per line. $5 of that can be offset with the AutoPay discount on lines 1-8. These customers may currently use AutoPay but do not get the AutoPay discount on Simple Choice. ONE plans and Magenta to Go5G: Customer will see a $5 price increase per line. $5 can be offset with the AutoPay discount on lines 1-8 if the customer is not currently set up on AutoPay discount with an eligible payment method. Magenta 55 to Go5G 55: Customer will see a $5 price increase per line. $5 can be offset with the AutoPay discount on lines 1-8 if the customer is not currently set up on AutoPay discount with an eligible payment method. Simple Choice/Select Choice to Business Unlimited Advanced with 1-5 lines: Customer will see approximately a $10 price increase per line. $5 of that can be offset with the AutoPay discount on lines 1-5. These customers may currently use AutoPay but do not get the AutoPay discount on Simple Choice. Simple Choice/Select Choice to Business Unlimited Advanced with 6+ lines: Customer will see approximately a $5 price increase per line.

If a customer heard about the plan migration

NO memo on account: If no memo is on the account related to the plan migration, reassure the customer they are not a part of this plan migration, and no action is needed by you or the customer. Memo on account: If a memo is on the account, explain the benefits of the migrated plan to the customer. If the customer still wants to opt out after hearing about the new plan, add the opt-out SOC GRNOPTOUT.