OPENING SPIELS

Customer just says hi, no issue stated.

Hi , This is Patricia from T-Mobile, how may I help you?
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Customer with a Problem

Hi , this is Patricia from T-Mobile, I’m here to help. Let’s partner together to get this resolved. 
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Customer with a basic Inquiry?

Hi , this is Patricia from T-Mobile, I’m happy to help take care of your ____________ and 

Got your concern and thanks for bringing this to us. No worries, I will definitely help you with this.
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Closing Customer Issue resolved
Closing statement;

Awesome! So happy we were able to help. Have a great rest of your day!
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Closing:

Glad to be of help. Here in T-Mobile, your satisfaction drives us to help you to the best of our abilities.

We really appreciate you for working with us today. as we are able to ________________________________. So happy we were able to help. Have a great rest of your day, ________ !

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CLOSING SPIEL:

Closing spiel for unresponsive customer but was able to gave solution:

It seems that you are engage with something important. Feel free to contact us back. Thanks for choosing T-Mobile. Hope you have a great rest of your day!

Awesome! So happy we were able to help. Have a great rest of your day! Please keep safe.
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Moving forward:

While I'm on it, may I know if there would be anything else that needs to be addressed aside from this?

In behalf of T-Mobile, we know that you took the time today to chat us regarding this concern and we really appreciate and value you for giving us your time. (Empathy for customer for being in the queue)

Glad to be of help. Here in T-Mobile, your satisfaction drives us to help you to the best of our abilities.

Your most welcome, _____! Here in T-Mobile it is our great pleasure to help.

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Acknowledgement/ Empathy/ Assurance:

We appreciate you for keeping an eye on your the bill.

We appreciate you catching up with your bill and wanting to extend your payment further.

We sometimes go through some tough situation that is why is best to keep the current payment arrangement.

Thank you as well for your kind cooperation! I should be the one thanking you for your patience with me.

I am here to make sure that you're fully assisted and as of the moment,

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Move forward Spiels Sample:
Please do not thank me, your happiness is just like reward to me. 

We're doing this to show how much we value our customers and bring them closer together. Your satisfaction is important to both me and T-Mobile.

No worries! I am with you on this, let me help you extend the payments for the rest of the balance, and to make sure we will be able to secure your account. Okay?

This isn’t the experience we want you to have at any time. I know it isn't easy to deal with stuff like this and I understand how frustrating it must be. To extend my help, ……. resolution

Additional Spiel for Closing:
In behalf of T-Mobile, we know that you took the time today to chat us regarding this concern and we really appreciate and value you for giving us your time.