CUSTOMER SERVICES (VS)

CHECKS CUSTOMER AVAILABLE SERVICES 

DI - DISCONNECTED SERVICE 

AC- FOR ACTIVE SERVICE 

 

CREDIT LIMIT (CR)  

limit of the customer 

LIMIT - £ 150 

 

EMAIL MAINTENANCE (EM)

EMAIL ADDRESS  

PRIMARY - WHITE 

SECONDARY - GREEN

 

CUSTOMER LEDGER (57) 

MONTHLY RATE OF THE CUSTOMER 

PENDING PAYMENT 

PERVIOUS AND CURRENT BILL 

 

CUSTOMER MAINTENANCE (CM)

PERSONAL INFORMATION OF THE CUSTOMER 

 

CUSTOMER METHOD OF PAYMENT (MP) 

PURPLE - DIRECT DEBIT

GREEN - MANUAL

 

CUSTOMER COMMENTS (CC)  

THE CHANGES, DISCUSSION THEY DID IN THE ACCOUNT

 

BILL EMULATION (BE)

FUTURE BILL OF THE CUSTOMER 

 

CUSTOMER EQUIPMENT MAINTENANCE (EQ)

SERIAL NUMBERS OF EQUIPMENT OF THE CUSTOMER - USE TO CHANGE THE MEMORABLE WORD 

 

CUSTOMER DEMOGRAPHIC INFORMATION (DE OR 16)

DATE OF BIRTH - USE FOR CREDIT CHECK IF THEY NEED TO ORDER SERVICES 

 

PENDING PAYMENTS (PP)

AMOUNT THEY ARE ABOUT TO PAY 

IF THEY DON'T HAVE DIRECT DEBIT THE PP IS BLANK 

 

DISPLAY ACCOUNTS CONTRACT (CT) 

THE START AND THE END OF THE CONTRACT   

HOW MANY DAYS, MONTHS OF THE CONTRACT 

 

PAYMENT SUMMARY (PS)

RECORDS OF THE PAYMENT 

DISCRIPTION OF THE PAYMENT

 

CUSTOMER CHANGE ENQUIRY (CV) 

PREVIOUS ACCEPTED CONTRACTS 

YOU CAN RE-SEND THE CONTRACT TO CUSTOMER VIA EMAIL 

 

CUSTOMER WORK ORDER DISPLAY SELECTION (WO)

THE WORK ORDER CHANGES

STATUST TYPE   

CP - COMPLETED 

FB- FUTURE STAR OR FUTURE BILL 

ND - NOT DONE 

CN - CANCELLED  

 

BILL DAY CHANGE (CB)

CHANGE BILL DATE 

CONDITIONS 

- SHOULD BE O BALANCE ON THE ACCOUNT 

- WITH ACTIVE DIRECT DEBIT

WORK WITH ACCOUNT EQUIPMENT CHARGES (CG)


SHORTCUT KEYS  

F2 - DIRECT TO THE CM


1. What screen do you go to for you to check email addresses registered on the account?
	EM
2. What screen do you go to for you to check serviceability of the address?
	SS
3. What screen do you go to for you to check the credit limit of the cusotmers?
	CR
4. What screen do you go to for you to check the services of the customer?
	VS
5. What screen do you go to for you to check the installation type for your customer?
	HM
6. You can see the birthdate of your customers on this screen.
	DE OR 16
7. You can see the pending payments of your customers here.
	PP
8. Customer Ledger Screen
	57
9. Equipment Maintenance Screen
	EQ
10. Account Contracts Screen
	CT
11. You can see the payment history of your customers in this screen.
	PS
12. Customer Change Enquiry Screen
	CV
13. Bill Day Change
	CB
14. Account Equipment Charges Screen
	CG
15. What colour is the word "DIRECT DEBIT" in MP screen if they have direct debit assigned/activated?
PURPLE