*I Will hang up this call if is not business related. *Please discontinue that kind of language/content. Our company considers that it to be inappropriate and I may be forced to end our call. ******As the customer if they a passport membership for sale if the customer is tight budget. Where to enter Promotion Codes********** After you select the item, you may enter the zip code to where this will be going on the right side of the picture for the item. Select the delivery date after the zip code then hit add to cart to proceed to the recipient's information, gift card message and for the payment where you can add the promotion code. You may enter your promotion code in the section marked “Apply a promotion code" on the bottom right corner of the website. Remember to click APPLY to have your discount deducted from your order. It is located at the payment checkout page after the delivery and gift card message. =============================== WHERE TO ENTER SAVING PASS Your Savings Pass number can be entered on the Review and Place Order page. You can enter your Savings Pass under the section marked “Apply a gift card or savings pass.” Type your 19 digit code in the box marked “19 digit code” using no spaces or dashes. In the box just below that, please enter your 4 digit PIN number. Check the Saving pass on the atlas to check the amount of the saving pass. Use Billing descript to CSI to apply the saving pass./ If the customer done to place the order. =============================== CUSTOMER ASKING FOR PROMOTION CODE I'm afraid that promotion codes were sent via email and I do apologize as I don't have a direct access on that. However, you can find our latest promotions here: https://www.1800flowers.com/promo-codes =============================== HOW TO SIGN UP FOR PROMOTIONAL OFFERS You may sign up for our promotional emails. Just head over to 1-800-FLOWERS.COM homepage, then scroll down to the bottom of the website. Under the Communications section, enter your email address to sign up to receive special offers and promotions from 1-800-FLOWERS.COM. =============================== STANDARD DELIVERY TIME* Our guaranteed delivery hours are from 9 am to 8 pm going to residences, and 9 am to 5 pm going to business. Rest assured that it will be delivered as early as possible. You will receive an email notification once your order is out for delivery and a delivery confirmation once your order gets delivered. =============================== NO FRUIT BOUQUET FLORIST* Thank you for patiently waiting. We regret to inform you that our fruit bouquet arrangements are not available to the zip code XXXXXX as we don't have an affiliated fruit bouquet florist in the area. How about sending our fruit baskets or chocolate covered strawberries instead? =============================== IF THE ORDER IS / REJ/DISP/ NO SERVICING CITY/ SUCCESSFULLY CALLED OUT** Thank you for patiently waiting. I'm afraid to inform you that we do not have an affiliated florist in the area who can fulfill the order. I know that this is for a very important occasion and what we can do is to send a different arrangement or plant, which will be delivered in a gift box by FedEx at the earliest date possible. Would that be okay? =============================== ORDER LOCKED - BY ANOTHER AGENT Thank you very much for your patience. At this time, another agent of our team is currently reviewing your order, which means I do not have full access to it right now. I apologize for any inconvenience this may cause. I kindly ask for your continued patience while I work to gain access to your order. As soon as I am able to view your order details, I will provide you with an update. Thank you again for your understanding. =============================== * GENERAL*** "I truly appreciate you bringing this to our attention, I completely understand how upsetting this experience must be, and as a customer myself, I would feel the same way in your situation. I do sincerely apologize for the inconvenience you’ve encountered, please know that you deserve better and I’m here to make that happen for you. I am so sorry that your order did not arrive to your recipient as scheduled. I will be more than happy to process a full refund for you. Please give me a minute or two to complete this. "IMPORTANT NOTE: This should be offered if the customer is not requesting a specific amount. " I can tell you're really upset, and I can't blame you. If I were in your situation, I would also ask for a refund; however, we want to make sure that the family of your recipient knows how much you care. Aside from the redelivery, I'm also willing to process a 50% refund of what you paid for. Would that be okay? =============================== LATE DELIVERY I truly apologize on the issue with your order. I completely understand how disappointing it must be to have your gift delayed, especially when it was so important to you. This is certainly not the level of service we aim to provide, and we genuinely value your trust in us. Please allow me the opportunity to make this right for you. =============================== EARLY DELIVERY** I sincerely apologize, on behalf of 1-800-Flowers.com, for your gift arriving earlier than the selected delivery date. I completely understand how this may not have met your expectations, and I want to assure you that this is not the experience we want to provide for our customers. Please allow me the opportunity to resolve this for you. =============================== ATTEMPT - 50% REFUND AND 15SP *** I completely understand where you’re coming from. Since you feel that you did not get what you ordered, I would be happy to offer you a 50% refund to your order with the $15 Savings Pass for a future order. Please allow me to do this for you. FULL REFUND WITH 15SP- IF CUSTOMER INSIST I am sorry that the arrangement did not meet your expectations. I will be more than happy to process a full refund for you. Please know that an exclusive $15 savings pass is still on its way to you and you can use this on your next purchase. Please give me a minute or two to complete this. -------------------- ---------------FLEX DELIVERY---------------------------------- I apologize; your order has Flexible Delivery due to the high volume of orders. This means to ensure your delivery happens; it will be delivered on or before the holiday date. -----------------------------------REFUND THE DTW--------------------------------- "Thank you for patiently waiting. I do apologize for your order not being delivered on your requested delivery time. However, rest assured we will still deliver your order within our normal delivery hours. Our guaranteed delivery hours are from 9 am to 8 pm going to residences, and 9 am to 5 pm going to businesses. Let me refund the amount of the delivery time window and since we also want to make up for the inconvenience, we will send a $15 Savings Pass via email good for your next purchase with us. How does that sound? " -----------------------WILL BE DELIVERED SEPERATE -------------------------- I'm so sorry because it will be coming from a different shop, so it will be delivered separately. -------------------------------BERRIES STILL FRESH-------------------------------- Because your berries are within the Styro box and have an ice bag, you can be sure they will stay fresh. --------------------------------REFUND THE ADD ON-------------------------------- "Thank you for patiently waiting. We apologize for what happened with your order. I would be happy to offer you a refund of the amount of the balloon with the $20 Savings Pass for a future order. How does that sound? " ==Send the spiel if the customer did not reply after 2 minutes:== You might have missed our message. I hope I was able to help. I hope I was able to help. Is there anything else I can assist you with? We definitely understand and respect your decision, . Don’t hesitate to message us if you have concerns. Thank you! CSAT SPIEL (NEW)====== You're so much welcome. You may receive an SMS from SmartListen. Please know that this is a legitimate survey invitation from our Company for you to provide feedback about your recent interaction with us. We would appreciate if you can spend a few minutes of your time to complete the survey so we can learn how to serve you better. TRANSFER TO TECH=== I am now transferring this conversation to our technical team for proper handling. Thank you. Thank you for waiting. I am now transferring this conversation to our technical team for proper handling