Not getting OTP

(The seller is having issue regarding on new account; not getting PIN) *Resolved

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are having issue regarding on new account and not getting PIN through sms. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution.

We are sorry to hear that you are not receiving a voice call with your authentication code. It appears that you are using a telephone number from a country we are unable to call or text message verification to. We ask that you either use a phone number from a country listed as being acceptable during seller registration or use an authenticator app.

For more information, please see the following help topics in Seller Central:

• Countries accepted for seller registration: https://sellercentral.amazon.com/gp/help/G200405020

• Use an authenticator app for Two-Step Verification: https://sellercentral.amazon.com/gp/help/G202110780

Please do not hesitate to contact us again regarding this matter. It was a pleasure assisting you today, have a nice day ahead!

• Critical Information: The seller is having issue regarding on new account; not getting PIN • PWF followed: Account Settings Account Access 2-Step Verification • Tools/SOP used:

Handle a Two Step Verification Account Recovery Issue: https://paragon-na.amazon.com/hz/codex?id=GUID-13F1DB5D-F196-41E3-B14D-61BEDF11C518&layer=US&referrer=Paramount

Troubleshoot Issues Receiving a Two-Step Verification (2SV) Authentication Code: https://paragon-na.amazon.com/hz/codex?id=GUID-8CD1C96E-877E-4CA5-9C08-A8B663A1D061

2SV_phone_not_approved

• Transfer/PAA reason: N/A • Seller Dissatisfaction: Frustrated • Andon reason: Case review