DAMAGE PRODUCT OVERVIEW after trial period (OOT) -Charge accepted send cx a new one using FREE ORDER BUTTON -No charge send cx a new one using FREE ORDER BUTTON -Charged declined send a coupon code as a one time courtesy $20 if refused for replacement we refund -------------------------------------- Allergic Reaction Overview -Charge accepted refund but not shipping fee -No Charge Cancel the trial prior to the payment but not the shipping fee -Charge Declined Inform cx that the charge was declined. offer a $20 coupon code ------------------------------------- SHADE GENERAL OVERVIEW wrong shade (WE SEND OPTIONS) Ask cx information eg: is it too light or too dark, slightly,moderately, completely, too yellow, too orange, or no other concern. if CX answered our questions Charge Accepted -we process a FREE REORDER BUTTON No Charge -process FREEORDER Charge Declined -$20 coupon code Refused -refund using credit memo ----------------------------------------- kapag within trial period wihtin 14 days ask cx infos or shade concerns option 1 send new product process using TRYON BUTTON option 2 cancel trial ------------------------------------------ NON COMPLEXION PRODUCTS -primer, brush, bronzer Charge Accepted -$50 coupon code No Charge -$50 coupon code Charge Declined -$20 coupon code Refused -Refund if cx got charged -Trial cancellation if not charged ------------------------------------------- SKIN GENERAL OVERVIEW -power rewind, power redo, power eye cream Charge Accepted -$50 coupon No Charge -$50 coupon Declined -$20 coupon Refused -refund -trial cancellation ----------------------------------- COVERAGE OVERVIEW coverage or shade concerns SEND OPTIONS -is it too light,too heavy, too light, too dark, too orange, too yellow, moderately, completely, no other concern If cx agreed Charge Accepted -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro No Charge -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro Charge Declined -$20 coupon code Refused -refund -trial cancellation --------------------------------------------- SHADE + COVERAGE OVERVIEW coverage or shade concerns SEND OPTIONS -is it too light,too heavy, too light, too dark, too orange, too yellow, moderately, completely, no other concern If cx agreed Charge Accepted -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro No Charge -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro Charge Declined -$20 coupon code Refused -refund -trial cancellation ---------------------------------------- SHADE + FORMULA OVERVIEW SEND OPTIONS -is it too light,too heavy, too light, too dark, too orange, too yellow, moderately, completely, no other concern If cx agreed Charge Accepted -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro No Charge -process a coverage exchange using FREEORDER BUTTON -if no match, send no match macro Charge Declined -$20 coupon code Refused -refund -trial cancellation ------------------------------------------ COMPLEXION PRODUCTS woke up like this after party fuck im flawless NON COMPLEXION PRODUCTS eye products brow lip lashes primer & setting spray brushes & tools SKIN PRODUCTS (all power products) tanners serums ----------------------------------------- CONCEALER COVERAGE OVERVIEW Charge Accepted -$50 coupon No Charge -$50 coupon Declined -$20 coupon Refused -refund -trial cancellation ------------------------------------------- RETURNED IN TRIAL OVERVIEW cx returned the product but still charged (check the billing info if true) Charged accepted -Refund but not for shipping fee No charge -Cancel the trial prior to payment processing Charge declined -cancel the trial prior to further attempts -------------------------------------------- RETURNED LATE GENERAL OVERVIEW -cx returned the product late (after 14 days) Charged accepted -Refund but not for shipping fee No charge -Cancel the trial prior to payment processing Charge declined -cancel the trial prior to further attempts --------------------------------------------- NO RETURN RECORD GENERAL OVRW -cx returned product but without our return label Charge Accepted -$50 No Charge -$50 Charge Declined -$20 Refused -process refund -trial cancellation -------------------------------------------- BUY - OUTSIDE RETURN PERIOD (ORP) REGULAR ORDER (30,60) -cx reached out after 30 days/60 days ------------------------------------------ ORP POLICIES/PROCEDURES 60/30 days (any countries except US/CA) -ask options if cx still wants to get the product -edit address RTS/LOST Refund or Replacement if cx wnt refund, we refund in full if code was used, we replace code if cx want replacement we send using REORDER BUTTON DIDN'T ARRIVE offer replacement we send free order w cs code (NEW PROCESS: REORDER BUTTON) DAMAGED if past 60/90 days: no option (fr purchase date) if within 60/90 days: coupon code (fr purchase date) SHADE/COVER no options ALLERGIC REACTION no options OTHER no options --------------------------------------------- SHADE/COVERAGE NON COMPLEXION/SKIN CUSTOMER -no options COMPLEXION CX (if past 30 but before 60 days) -offer options exchange order -we send free order w. cs code (NEW PROCESS: FREE ORDER) if after 60 days, NO options --------------------------------------- BUY SUB RTS/LOST Refund or Replacement if cx wnt refund, we refund in full if code was used, we replace code if cx want replacement we send using REORDER BUTTON DIDN'T ARRIVE offer replacement we send free order w cs code (NEW PROCESS: REORDER BUTTON) DAMAGED (US/CA) if past 60 days: no option (fr purchase date) if within 60 days: coupon code (fr purchase date) WE SEND CS CODE SHADE/COVER Non complexion -no options Complexion cx US/CA - if past 30 days, but b4 60 days All other - if past 60 days, but b4 90 days -options: exhange only we send free order w. cs code if after 60/90 days -no options ALLERGIC REACTION no options OTHER no options ----------------------------------------- RECURRING BUY RTS/LOST (ANY COUNTRY 30 days) -ask options if cx still wants to get the product -edit address RTS/LOST Refund or Replacement if cx wnt refund, we refund in full if code was used, we replace code if cx want replacement we send using REORDER BUTTON DIDN'T ARRIVE offer replacement (one time exchange) we send free order w cs code (NEW PROCESS: REORDER BUTTON) DAMAGED if past 60/90 days: no option (fr purchase date) if within 60/90 days: coupon code (fr purchase date) SHADE/COVER no options ALLERGIC REACTION no options OTHER no options ------------------------------------------