ESCALATION

IF THE CX IS STILL UPSET, WANTS TO TALK TO SUP AND WONT STOP TALKING:

I want to ensure that we are both on the same page, what expectations did you have but weren't met? I'm your expert and we can find a solution together.

FOR DEESCALATION:

I respect your request to speak with a supervisor, I just want you to know that you are already speaking with your team of expert which are trained to resolve the simplest to the most complex problem. Please let me assist you today.