STREAMING TV BENEFITS

1. ZIPLY FIBER INTERNET is the perfect companion to streaming tv and will provide a great viewing experience with our fast, reliable network. Plus, there are no contracts and no data caps.

2. WIDE SELECTION Streaming tv provides a wide selection of plans and channel because our cx get to select the channels they want.

3. HIGH QUALITY A wonderful benefit of streaming is higher quality picture and resolution. While most cable tv providers dont have any options foe 4k equipment, most streaming services stream in 4k, withouty having to upgrade equipment

4. LESS EXPENSIVE Ziply fiber understands that the most cost of tv programming is expensive. Many of our cx have found switching to streaming helps rhem keep the programming they like within their budget. Streaming is definitely a newer option, but there is an opportunity to save a lot of money and we want to help make the move easier for our cx.

5. GET WHAT YOU WANT Transitioning to streaming allows our cx to eliminate costs for channels not being used or watched.

• Ziply Fiber's standard streaming TV services do not include a mobile app for watching shows directly on a tablet. The Ziply Fiber app is intended for account management, not for streaming TV content. However, you can still watch shows on your tablet by using the apps of individual TV networks included in your Ziply TV package.

• While you can potentially save money with Ziply Fiber internet for streaming, it's important to understand that Ziply does not offer its own streaming TV service. The savings come from using high-speed fiber internet to replace a costly traditional cable TV package with a combination of lower-priced streaming apps.

• Yes, your mobile data can be limited, as most plans have a data allowance that you can exceed, which may result in slower speeds or extra charges. You can check your current usage and plan details through your phone's settings or by contacting your carrier.

_To resolve technical issues effectively: Agents must know how the service works, including how it interacts with the customer's fiber internet, router, and streaming devices. Without this knowledge, agents cannot accurately troubleshoot problems like buffering, poor video quality, or login issues.

_To answer billing and service plan questions: The specifics of streaming TV packages, including channel lineups, pricing, and promotional offers, are necessary to address customer inquiries about their bills. This helps prevent billing disputes and ensures customer satisfaction.

_To differentiate the service from competitors: Understanding the unique features and advantages of Ziply Fiber's streaming TV is essential for agents to explain the value to customers. This can help with upselling, retaining customers who might be considering other providers, and justifying the cost of the service.