escalate/visor
Sure ,I can do that.For me to document the transfer,can you tell me all about your concern?I can probably answer it for you.

While Im loking for an available supervisor,would you mind giving me more time on looking for an alternative resolution for you?I really wanted to help you out on this.

TRANSFERRING
Standard

"We have a specialized team that handles this specific concern so I'll be transferring the call to that team to better assist you. No need to worry if in any case the call got disconnected because they'll surely get back to you. Again, this is (name of agent) thank you for calling uber support, have a nice day. Please stay on the line"

Break 16:00 - 16:15 Lunch 20:00 - 21:00 Break 18:15 - 18:30

12:00-12:15 first break 4:00-5:00 lunch 2:15-2:30 second break