Vera NOTES CJM OFCOM: No, this is simply a fine payable by Virgin Media to the regulator and is not designed to be a form of compensation scheme for customer. ================================= online cjm; We hear you and for the best possible resolution on the matter, please go to https: //www.virginmedia.com/help/complaints and select the option that would be convenient for you. ========================================== Kindly click this order link and enter your postcode and door number (if asked): ======================================== ORDER LINK: Kindly click this order link and enter your postcode and door number (if asked): https://www.virginmedia.com/buy/quick-checkout?bundleId=4684&apm=1 https://www.virginmedia.com/buy/your-basket ===================== ***MOVERS MESSAGING*** Contact ID: Account Number: Identity of the chatter: AH Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: PHONE: VERIFIED/UPDATED EMAIL: VERIFIED/UPDATED CJM: N/A QUERY: RESOLUTION: AI SUMMARY: ===================================== **RETS MESSAGING:** Contact ID: Account Number: Identity of the Chatter: AH Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY: RESOLUTION: CURRENT PACKAGE: MESSAGING: BE: AI SUMMARY: ========================= 30 days 11/08/2026 vreye036@apc.foundever.com R1399667@virginmediao2.co.uk VeraReyes020202 CITRIX VeraReyes020202 LP MA - 02 number virginmediao2.okta.com /CITRIX LINK VirginMedia020202 =apc password ===================== HOLD SCRIPTS: I appreciate your understanding! I just need a few more minutes to process your order. Thanks for staying online. I'm still processing your order, kindly bear with me. Just a minute or two more while I finalize the order processing. I appreciate your patience, I'm nearly finish with the process, Please give me more time. I'm almost finished, so please bear with me. I appreciate your understanding! I just need a few more minutes to process your order. Thanks for staying online. I'm still processing your order, kindly bear with me. Just a minute or two more while I finalize the order processing. I appreciate your patience, I'm nearly finish with the process, Please give me more time. I'm almost finished, so please bear with me. Thanks for staying connected, I’m nearly done. =================================== VERA REP 45577 ***SWC MESSAGING*** Contact ID: Customer Name: Postcode: Door number: Query: Service: SOR Number: O2 Order Reference ID: DD Activated: Yes or No Upfront Payment Taken: £XX - Partial/Full Payment 02 VOE:: ======================================== ======================================== **EBB*** VERA REP 45577 Contact ID: Name of the chatter: Account number: DPA STATUS: PASSED DPA TIME STAMP: QUERY: Order/ package: POST CODE: DOOR NUMBER: W/O NUMBER: ======================================== OHT: No worries, I mentioned the option with SIM because when you’re with Virgin Media + O2, you get some awesome perks: • Boosted broadband speeds + a WiFi guarantee with up to 3 free WiFi Pods if needed. • Double mobile data on eligible O2 plans at home. • O2 Travel Inclusive Zone at no extra cost • An Extra from O2 (like Disney+, Amazon Prime, etc.) for 3 months, 6 months, or even your full contract, depending on your plan. • Plus, Priority from O2 for exclusive deals and experiences. Let me know what you think? =========================== OHT Accept offer: Fab! Before we proceed, I mentioned the option with SIM because when you’re with Virgin Media + O2, you get some awesome perks: • Boosted broadband speeds + a WiFi guarantee with up to 3 free WiFi Pods if needed. • Double mobile data on eligible O2 plans at home. • O2 Travel Inclusive Zone at no extra cost • An Extra from O2 (like Disney+, Amazon Prime, etc.) for 3 months, 6 months, or even your full contract, depending on your plan. • Plus, Priority from O2 for exclusive deals and experiences. Let me know what you think? ================================== OHT before disco: I totally understand that price is a very important factor and I am with you on that, XXX. The option XX package I offered is originally £XX and you can have it now for only £XX. That’s a total of £XX/month savings. As much as I want to give more discounts, I’ve already exhausted everything I can applied and trimmed it down to the best possible lowest price. ========================= MESSANGER TOOLKIT: I understand those options didn’t quite fit. Let me check what else I can do for you. Would you be open to adjusting your services, or would you prefer to keep everything the same and look for a better deal? I’ve put together a package closer to what you’re after with the best discount available right now. Here’s what I can offer: ================================= NEW Bridge: Thanks for your patience. I've put together a package using the best discount currently available to match your needs.