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Thank you for reaching out to us.

Your payment made on February 24, 2023 amounting to Php 1,699.00 is already posted in our system and account your is still active.

To avoid restriction of service, we suggest settling your balance on or before the due date, which is every 22th of the month.

To know your last payment details through the hotline, press 2 from the main menu to select the billing option. Then press 2. An SMS will also be sent for your payment details.

Let us know if you need further help.

Thank you.

Cha PLDT Home

Thank you for making the payment and we apologize for the inconvenience.

To further validate your payment, kindly provide a clear copy of your proof of payment with visible complete PLDT account number used, reference number, transaction date, amount and payment channel.

We will wait for your reply. Thank you.

Cha PLDT Home

We have received your relocation request. However, there is a bill that requires settlement amounting to Php 1,697.00and the account must have zero balance before processing the request. Here are the options for the transfer of service:

• The service and billing will be placed on hold while relocation is being processed • The transfer process will take 5 working days once the service order has been issued • Please bring your telephone and modem to new location • Transfer fee amounting to P1,100.00 vat inclusive • No refresh contracts • Possible prorated charges • Retain landline number (if same area) • The service will be reconnected once completed • NCOL (Notarized Contract of Lease or Deed of Sale) if address is blacklisted

• The service and billing continuous while relocation is being processed • The transfer process will take 5 working days once the service order has been issued • Please bring your telephone and modem to new location • Transfer fee amounting to P1,100.00 vat inclusive • No refresh contracts • Possible prorated charges • Retain landline number (if same area) • The service will be reconnected once completed • NCOL (Notarized Contract of Lease or Deed of Sale) if address is blacklisted

Let us know what kind of transfer you choose, and we will process your request once you agree with the terms and conditions.

For your safety and convenience, you can pay your bills through Paybox, Maya, Lazada, Shopee, GCash, or PayExpress for faster posting of payment. Visit pldthome.com/paymentcenters to learn more.

If you wish to request for relocation, you may visit our website www.pldthome.com/support and select Aftersales Request then choose Request for Relocation.

Thank you.

Cha PLDT Home

We have received your technical concern and we have forwarded it to our technical team for assistance. Please keep your lines open for updates.

You can also report a problem with your landline and data by sending us a message through PLDT Home messenger. Click Get Started or type Menu. Accept the Terms & Conditions and Privacy Notice. Please be ready with your Account Number and Telephone Number. Then from the main menu, click Report A Problem and select Internet or Landline.

Thank you.

Cha PLDT Home