NESTING DAY 3

PRICING TIERS

Note!!! hp rewards only eligible for GS store -EPP- we need to ask for a company code ( starts with EP) if cx doesn't have company code, we can just search the company. -front line heroes ( may I know if you have ID.ME account?) HP EDUCATION- ONLY APPLY IF THE CUSTOMER GAVE THEIR SCHOOL SMAIL -ASK FOR UNIVERSITY NAME -HP ACADEMY IF CX PROVIDED PERSONAL EMAIL ( CODE:EP25124) -HPP- month and year on when they started working, then employee ID.

NOTE!!!CAN ONLY GIVE UP TO 5% DISCOUNT If cx ask why only 5% the 40% cx seeing on their end is not a discount

this is for PRIVATE STORE EXCLUSIVE DISOCUNT AS NOT ALL THE LAPTOPS ARE ELIGBILE FOR THE 40%

NOTE!!! 40% is a combine discount for instant discount and the tier discount

ask cx if they have alternate email. so that they can have hp rewards and the tier discount.

NOTE!!! we have to ask cx for a separate email that we can create to apply the discount. and make sure they already have an account on website.

EXEMPTION: we can proactively offer the rewards for military/HP EMPLOYEE

CHAT SCRIPT

VETERAN DISCOUNT

-Please open a completely new tab and access this: https://www.id.me/ -Click "Sign In", login to your account, go to "Manage IDs" or your ID.me wallet, take a screenshot and send it here?

CUSTOMER WENT AWAY ''thank you for waiting, as per checking, yes we do have a Veteran Discount

''I just need to ask if you have and ID.me account?''

ghost spiel

cx went back

cx: yes i have agent: thank you for confirming, ask a screen chat of cx ID.me