CANCEL AND REFUND · Offline Notepad

Thank you for reaching out! I am sorry you are experiencing this issue.

I’m glad to inform you that your subscription has been successfully canceled, as per your request.

Please note that the Privacy Protection Plan is completely optional and not required for the bill payment process. It is offered as an add-on service after your bill payment transaction is completed.

If you have any other questions or concerns, please don’t hesitate to contact us. We’re here to assist you!

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DIGITAL PRESENTMENT:

Thank you for patiently waiting!

Payments scheduled for DATE, have already been successfully processed and applied to your account. However, we regret to inform you that the payments scheduled for DATE and DATE were declined. Unfortunately, we are unable to reverse the declined payments for DATE and DATE Please be assured that the scheduled payment for DATE has already been processed and applied. The only remaining unpaid payment is scheduled for DATE.

To avoid any further issues, we kindly ask you to resubmit your payment prior to the scheduled date of DATE. Alternatively, you may contact the biller directly to make arrangements for your payment.

PAYMENT MADE TO THE WRONG BILLER:

Thank you for your prompt response!

I'm pleased to inform you that a check refund has been initiated as of today, April 1, 2024. You can expect to receive the refund within 7-10 days to the mailing address you provided.

If you have any further questions or concerns, please feel free to reach out.

UNABLE TO LOCATE SUBSCRIPTION:

I still can't locate an active subscription under the email you provided.

In order to accurately locate the subscription and assist you further, we kindly ask that you provide the following details: The last four digits of the card that was charged or attempted to be charged The type of card (e.g., Visa, Mastercard, Amex)

Once we have this information, we’ll be able to look into the issue and proceed accordingly

PRESENTMENT - RECEIVED THE SAME BILL AND USER ALREADY PAID;

Thank you for reaching out to us.

If you already settled your payments, you can now go ahead and disregard the text you received. Otherwise, if you would like to opt out from receiving texts from us, you can opt-out by replying 'STOP' to any of the text messages you've received from us. This will unsubscribe you from future text message notifications.

Upon reviewing our records, I can confirm that your bill submission on 03/05/2025 for Berkeley Emergency Medical Group, totaling $241.51, was successfully paid on the same date. The confirmation number for this payment is 3111833245. For your reference, you may review your bank statement to verify if the charge appears. If you find a corresponding charge, you can use it as proof of payment or a receipt.

Please let me know if you have any further questions or if there's anything else I can assist you with.

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USER INQUIRES WHY BILL WAS NOT PAID:

Thank you for providing the requested information.

Upon reviewing our records, I can confirm that your bill submission on 03/11/2025 for Mt Rainier Emerg Phys PLLC, totaling $72 was successfully paid on the same date. The confirmation number for this payment is 3111936613. For your reference, I have attached proof of payment to this email.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

VIRTUAL CARD NUMBERS FOR ACH (Plaid):

Thank you for your message.

We can assure you that if you select that account to pay a bill, the transaction will be processed correctly. Additionally, as further confirmation, you should see the debit appear on your JP Morgan Chase account statement once the payment has been initiated.

If you have any questions or would like us to help verify a specific transaction, feel free to reach out—we're happy to assist.

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BANK UNLINK:

Thanks for reaching out! In the interest of user security, before we can provide any additional information we are required to verify your identity. This extra step helps us keep your information safe and helps to ensure that only authorized personnel can make inquiries on an account.

So that I can assist, please confirm any 3 of the following: Biller name Payer name Payer address Payment Amount Last 4 digits of payment method Date of birth of Patient on bill statement

To proceed, could you please confirm the last four digits of the payment method you’d like to remove? Additionally, could you let us know if you would also like your account to be deleted?

Thank you, and please feel free to reach out with any questions.

I already forwarded your concern to our internal support. We will get back to you as soon as we get an update.

In the meantime, if you have any other questions or if I can further assist in any way, please let me know!

Thank you for your patience, and I apologize for any delay in addressing your request.

I'm pleased to confirm that we have successfully unlinked your bank account and completed the deletion of your account.

If you have any further questions or need additional assistance, please don't hesitate to reach out.

DUPLICATE BILL SUBMISSION AND USER WANTS REFUND:

I appreciate you reaching out!

Upon checking our records, I see that you have submitted two bill submissions of the same amount.

Unfortunately, because the transaction has been completed, the biller is now in possession of the funds and Papaya cannot cancel or provide a refund. I would recommend reaching out to the biller directly to get more information on this payment.

If you have any further questions or concerns, please don't hesitate to reach out to us. We are always happy to assist you in any way that we can.