DELIVERY ISSUE

Delivery Issue- Late/ Not Delivered

I understand how disappointing it is to have your gift delayed, and I sincerely apologize for the delay/ inconvenience. I'm committed to making this right for you and ensuring that your next experience with us exceeds your expectations.

Please allow me to continue assisting you and work on resolving this issue promptly. I am here to assist you every step of the way.

EArly

I completely understand that your receiving the gift earlier than expected could cause a confusion or disappointment to you. I sincerely apologize for this error, and please know that this is not the experience we aim to provide at 1800 flowers.com. Allow me to make this right for you.

FULL REFUND I understand this situation has fallen short. I'm more than happy to process a full refund for your order as you've requested. Please allow me a moment to complete this, and I'll make sure everything is handled promptly.

I sincerely apologize for the issues you've experienced with your order, and I understand your desire to have a full refund. I'm here to ensure that you're taken care of, so I'll be processing your full refund right away. Please allow me just a moment to complete this for you, and I'll ensure everything is resolved as quickly as possible. I am here to assist you every step of the way.

Status check Thank you for patiently waiting. Upon checking, our florist is still preparing your order for today's delivery. Our guaranteed delivery hours are from 9 am to 8 pm going to residences, and 9 am to 5 pm going to businesses. I apologize as we can't guarantee a specific delivery time, but you will receive an email confirmation when the delivery occurs.

In Transit Thank you for patiently waiting. Upon checking here, the florist sent us a message that your order is already out on truck for delivery. Our standard delivery hours is between 9am to 8pm going to residence and 9am to 5pm going to business. Rest assured this will be delivered today.

CSI types

Status Check REceipt Cancel billing discrepancy order changes delivery issue delivery wrong quality issue

If the customer wants to have the delivery on a date that's no longer available (may it be same day or another date):

( Pag si Customer gusto ng delivery ngayon) upon checking, the local shop is already close and as much as I wanted to call them to push the delivery today, no one will be able to take my call. Let me make things right for you. please allow me to surprise the recipient b sending a nice arrangement for tomorrow or at the earliest delivery date. I see that you ordered a XX.XX arrangement but this time let me send an arrangement amounting to $XX.XX. Im sure the recipient will love it. Does this work for you?

I was able to process your request for _______ And since we wanted to have another change with you, allow me to give you a $15 savings pass that you can use towards your next purchase with us.

If customer said YES: I was able to complete the______. Will it be okay if I'll call the recipient to apologize as we were not able to deliver the gift?

If customer said NO: I understand________. Will it be okay if I'll call the recipient to apologize as we were not able to deliver the gift?

If customer said NO in calling the recipient:

I understand. I will not be calling ( recipient) However, I don't want to end this call knowing that you still have concerns. Is there anything else I can do to make this right for you?

(Wait for the customer's response)

If customer said YES in calling the recipient:

Thank you. I will be calling the recipient after this call. However, I don't want to end this call knowing that you still have concerns. Is there anything else I can do to make this right for you?

(Wait for the customer's response)

So I already procssed a redelivery and I aslo upgrade it from small to medium. And ofcourse the $15 same as paa wiol be sent to your email. and your going to recieve it within a week