Hello! Thank you for contacting 1-800-Flowers.com. My name is Benjamin and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.

Thank you for patiently waiting. I found your order, but I need to verify your identity before I can share details. You can either provide two of the following: recipient's first and last name, recipient's ZIP code, or your email/phone number.

Please bear with me a little longer as we're currently having a network delay. Thank you so much for your understanding.

Is there anything else I can help you with? 

Thank you for verifying. Please give me a moment while I check with your order. While I'm on it, can you please tell me more about the issue?

I have also processed the $15 Savings Pass that you can use for your future orders with us.

Thank you for patiently waiting. We apologize for what happened with your order. I’m more than willing to process a redelivery at the earliest available time at no additional cost. How does that sound?

I can hear how frustrating this has been for you, and I want to help you sort this out.

I understand why you'd be upset; let's see what we can do to make it right.

That's definitely not the experience we aim to deliver, and I'm very sorry you've had to deal with this.

Thank you for bringing this to our attention. Your concerns are valid, and I appreciate you taking the time to explain what's happened.

Hello. Your replacement order number is 362934166 will be delivered on Friday, February 13th. This order will be sent at no additional cost to you. You can track the progress of the replacement online by entering the new order number and your recipient's zip code on our customer page. Please allow approximately 30 minutes for your new order to display online.