Thank you! I highly appreciate all of your time.

That's pretty awesome! We really appreciate you sharing your feedback with us! 

Thank you as well! I should be the one thanking you since you have given me a chance to extend my help with you.   


 If you don't have any other question, Thank you for taking time spending and having patience with me all throughout the conversation.  

Awesome! So happy we were able to help. Have a great rest of your day! 

We, in T-Mobile give thanks for letting us take care of this. I will take care of closing this conversation since we got everything resolved for you. Thank you again, and have a great week!

I was able to review all the information here, and please know that T-Mobile make sure that we were able to provide best experience to our customers. I will make sure that file a report to the previous representative to make sure that it will not happen again

It is trully understandable to why you will be upset. And this is not the type that T-Mobile wants you to have. Rest assured that I am here now. And I hope that you you can give me a chance to turn this experience  around. I'll resolve it for you.

No worries, I can definitely help you with that. We do apologize for the incomplete information that was provided with the previous rep. Please allow me to correct this to turn the experience for better.

We really appreciate you for your kind understanding and for your patience. I hope that you have felt my utmost sincerity on helping you out for this one.


Exactly! This is the reason why we escalating the issue to get a favorable resolution for you. Rest assured that I am on your side to provide the best experience. 

You're welcome! Anything for a valued customer like you. I am also a customer like you after work and I know that this is not a small amount.  


Sure! No worries! Everything we've done is fully notated here so that the next rep can review what we have done and proceed withe next steps to resolve your issues. Would that work for you?

And I truly understand how important to receive emergency messages. And I wanna make sure as your personal support to do everything I can to get this resolved. I am still checking my resources.

I want to make sure that we have covered everything, do you have other concern that we can work on together?