I understand that you have an issue with your FBA overage fees wherein you were charged even if I don't have any excess inventory. I am sorry for the inconvenience this has caused you. I am totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process. I understand that ASIN XXXXXXXXXX is not searchable, and you're requesting us to investigate and fix the issues that the ASIN might possibly have. I know the importance this has for your business and rest assured that I will look into this matter carefully. We thank you for bringing this concern on our attention. I understand you contact us regarding Order ID: XXX-XXXXXXX-XXXXXXX and we are sorry to hear that it is still in pending status. I know how frustrating it is to encounter this kind of issue in your business. Rest assured that I will provide the information and assistance you need, let me help you with this. We understand the urgent nature of this request as currently you are not able to create listings because of the error 5665 you're encountering. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we are going to help you regarding the concern. Thank you for your dedication selling here on Amazon. I understand that you're having issues regarding the listing policy violation received for the ASIN: XXXXXX and you would like them to be removed from the account health page as you no longer sell the item. We know how important these units for your business, and we are sorry for this may affecting your sales and productivity and we appreciate you bringing this to our attention. Rest assured that I'm here to take care of any issue you have encountered, let me help you with this. I hope you are doing well. Thank you for taking the time to contact us regarding the issue you encountered on ASIN: XXXXX. Apologies for the frustration and inconvenience this issue has caused. Rest assured we have maximized our resources to have you assisted accordingly. Thank you for contacting us. We hope you are well. This is in response to your email regarding Catalog Authorization application to be approved to use/list under "(Brand Name)" on Amazon which we have reached out to our internal team, and we would like to share the result of the investigation. I certainly understand that this is important to you as it affects your sales on Amazon. We apologize for the inconvenience this has caused you in this matter. We appreciate your bringing this matter to our attention. Have a great rest of your day. We appreciate your time in reaching out to us regarding the status of your FBA Shipment ID: . We're sorry to hear that you experience issue with inventory. If I were on your situation, I'll feel the same way too as you're doing all the things that should be done to maintain your business with us. Rest assured that we have conducted an investigation to have this addressed accordingly. We understand your frustration for the lost inventory of FNSKU: and you wanted to be reimbursed for it, as this was not refunded to your account. We know how important this matter to your business, and we apologize for the inconvenience this has caused you. We'll certainly assist you with this. I understand that you're scheduled for verification and would like to talk or speak with someone as soon as possible. I am sorry for any inconvenience this has caused you. I am totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process. I hope you are well. I understand your concern regarding Removal Order ID: rqk19431co wherein you received a different product of FNSKU: X002E4NCAV. I sincerely apologize for the inconvenience this may have caused as I know the impact of this to you and to your business. Rest assured that this case is handled carefully to provide you with the best resolution. I understand that you are requesting for the reinstatement of your ASIN which was removed due to suspected intellectual property misuse. Thank you for bringing this to our attention. I know how important it is to get this listing active and we apologize for the inconvenience this may have caused you. We understand that this may impact on the potential sales of the said product and rest assured that we review your request rigorously. I would be happy to assist you with this. We understand that you have requested reimbursement for a removal order return that was received with different model number. We acknowledge how important this is to you. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business and I am more than glad to assist you with this and provide accurate resolution. Thank you for raising your concern to our attention. I hope you are doing well. From your correspondence, we understand that you would like to know how to get an approval to sell products that have phytocannabinoid on Amazon Fresh and Whole Foods Market. We understand your frustration in this matter as you mentioned that you tried to add a product on Amazon.com however it was denied due to the phytocannabinoid content. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. We are totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process. We understand the urgent nature of this request as currently you are not able to create listings because of the error 5665 you're encountering. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that we are going to help you regarding the concern. Thank you for your dedication selling here on Amazon. I understand that you're having issues regarding the listing policy violation received for the ASIN: XXXXXX and you would like them to be removed from the account health page as you no longer sell the item. We know how important these units are for your business and we are sorry for this may affecting your sales and productivity and we appreciate you bringing this to our attention. Rest assured that I'm here to take care of any issue you have encountered, let me help you with this. I hope you are doing well. Thank you for taking the time to contact us regarding the issue you encountered on ASIN: XXXXX. Apologies for the frustration and inconvenience this issue has caused. Rest assured we have maximized our resources to have you assisted accordingly. I understand that in order to comply with Amazon policies, you have previously deleted the listing ASIN: XXXXXXXXX from your inventory and no longer want to sell it in Amazon marketplace. I can see that you are now asking to remove the violation against your account's health. I am totally mindful of your situation and know that this is something very important to your business, rest assured that I'm here to provide you with some information about the process, let me help you with this. I understand that you have concerns regarding units that has found lost in your inventory for FNSKU: XXXXXXXXXX. I sincerely feel your frustration and we know how important this is to you and we apologize for the inconvenience this has caused. Kindly be assured that we have thoroughly checked and reviewed what happened to make sure that your concerns will be addressed urgently and in accordance with Amazon's policy. Rest assured that I'm here to take care of any issue you have encountered, let me help you with this. From your email, I understand that you would like to know why your ASIN XXXXXXXXXX. I apologized for the inconvenience this has caused you. I am totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process. Thank you for reaching out to us regarding your request to reimburse lost units in your inventory. I understand each of these plays a critical role in your growing business, but let me express my sincerest apology for your frustration and for any inconvenience this may have caused and It would be my pleasure to help you regarding this concern. "I’m sorry to hear that your items did not update as expected after all of that effort you put in. Please note [provide education on why it was not published appropriately]. To update this listing, I need [information from SP].” "We appreciate your time bringing this to our attention. We are sorry to hear that you are having difficulties creating your listing for ASIN: XXXXX due to Error 5665 you have encountered. Please note that (EDUCATE SP ON WHY ERROR EXIST). Kindly provide the following (INFORMATION NEEDED FROM SP) so we can further assist you on fixing your listing." "We understand that you are requesting reinstatement for ASIN: XXXXX that was deactivated because the listing was not compliant with Amazon’s Intellectual Property Policy. We appreciate your time reaching out to us regarding this matter. Rest assured that we will assist you with this concern." "We understand your frustration for the (SELLER INTENT) and you want to be (ACTION REQUESTED BY SELLER). We know how important this matter to you, and we'll certainly assist you with this." "Thanks for alerting us regarding [summary of the issue], we really appreciate your feedback. Now let’s look at how we can fix this." "Kindly be assured that we have thoroughly checked and reviewed what happened to make sure that your concerns will be addressed urgently and accordingly." "Rest assured that this case is handled carefully to provide you with the best resolution." Let me help you find a solution for this (SP concern) / let’s see how we can fix this (SP concern). “After reviewing your case, the changes you requested are not possible to make due to the fact that the listing belongs to another Selling Partner. We appreciate and understand that you wished for us to make the changes for you; however, only the brand owner has the option to make those changes to the product description. Please send your request directly to the brand owner so the product description can be modified. If you need any additional assistance with this, please let us know. We will be happy to help.” Upon detailed review of the case, the ASIN’s XXXX cannot be reinstated as they are considered pesticides, which are prohibited products. We understand this is not the outcome you were hoping for in this situation, but it is in alignment with the US Environmental Protection Agency (EPA) regulations which determine what products are considered pesticides. “I understand this is not the outcome you were expecting, and I know it is very frustrating to not receive the reimbursement you were hoping for. That said, the policy states [details]. What I can do to help you is [action]. In the future, you can take some steps to try and avoid this outcome. Please see [link to education].” "I know it can be stressful when [detailed situation], but rest-assured we will find a solution for you." "I understand that you encountered issue updating the (attribute) of your ASIN: XXXXX. I know you did everything you could to update the listing. I apologize for any inconvenience that this may have caused you. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process." "We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business." "We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business." "I’m sorry to hear that your items did not update as expected after all of that effort you put in. Please note [provide education on why it did not publish appropriately]. In order to update this listing, I need [information from SP].” "We understand that your ASIN is currently showing as inactive as it was classified as restricted products due to the pesticidal claims that is present on the product details of the listing." "We understand that you're receiving the error code 5665 when creating a listing for the brand name "XXXXXXX"." "Thank you for your time reaching to us regarding your request to sell your Brand: XXXXX. We are more than willing to assist you with this and we appreciate your patience while we investigate your application." "We appreciate your time bringing this to our attention. We are sorry to hear that you are having difficulties creating your listing for ASIN: XXXXX due to Error 5665 you have encountered. Please note that (EDUCATE SP ON WHY ERROR EXIST). Kindly provide the following (INFORMATION NEEDED FROM SP) so we can further assist you on fixing your listing." "We understand that you are requesting reinstatement for ASIN: XXXXX that was deactivated because the listing was not compliant with Amazon’s Intellectual Property Policy. We appreciate your time reaching out to us regarding this matter. Rest assured that we will assist you with this concern." "I understand that you're requesting to check your shipment as the tracking shows delivered but the fulfillment center hasn't started the receiving process." "I understand that you want to check your shipment since the tracking shows as delivered, but the fulfillment center doesn't receive anything yet." "We understand your frustration for the (SELLER INTENT) and you want to be (ACTION REQUESTED BY SELLER). We know how important this matter to you and we'll certainly assist you with this."