I understand that you're looking into removing your Watch on your plan since you already paid it off. I understand your situation and know that this is something very important to you. Nothing to worry, I am more than happy to check my resources.

I can look into removing the device from your plan. However, I would love the opportunity to earn back your trust. Would you mind telling me the reason for your request, so we can improve our service in the future?

We are grateful for sharing your opinions with us. It will surely benefit our company.

I can definitely help you cancel this line, but this line will no longer be available to be added in the future once removed, but to make sure that I can offer anything, is there someone else who can take over the line instead?

No worries, I totally understand your situation. I will request for the removal of the line from your account. Please let me go ahead and review your account.

Great news. I am happy to let you know that I have successfully removed the Watch line from your account. Just a heads up, it will take effect at the end of the billing cycle so allow some time for it to reflect. Hopefully I did not miss any of your concern, let me know if there's anything that I can help you with?