suspended

fatmire dragovic, 06 Mar. 2024 , 12:28am Customer service

T-Mobile, 06 Mar. 2024 , 12:28am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 06 Mar. 2024 , 12:28am Let’s work on your request. [Read]

T-Mobile, 06 Mar. 2024 , 12:28am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 06 Mar. 2024 , 12:31am Hi Fatmire, This is Cedrick from T-Mobile, how may I help you? [Read]

fatmire dragovic, 06 Mar. 2024 , 12:32am Hello,

fatmire dragovic, 06 Mar. 2024 , 12:32am Just trying to pay the past due balance of $252.26

fatmire dragovic, 06 Mar. 2024 , 12:33am And then I want to set up a payment arrangement I need a longer payment arrangement

fatmire dragovic, 06 Mar. 2024 , 12:33am This bill is extremely too high to keep up with

Cedrick, 06 Mar. 2024 , 12:34am I appreciate you Fatmire for letting us know about your concern. [Read]

[Privately] Khim, 06 Mar. 2024 , 12:35am Follow PA flow [Sent]

Cedrick, 06 Mar. 2024 , 12:36am I appreciate you for coordinating with us about your payment arrangement, Fatmire. No worries, I am checking your account already. not to pry may I kindly know the reason for the late payment Fatmire? [Sent]

fatmire dragovic, 06 Mar. 2024 , 12:38am A lot has been going on. Need to find a second job to keep up with my payments

fatmire dragovic, 06 Mar. 2024 , 12:39am Can you please remove all the restoration fees? That would be very helpful

Cedrick, 06 Mar. 2024 , 12:39am We absolutely understand needing some additional time to pay. I want to make sure you stay connected and I’m happy to review your account and determine what options we have available Fatmire. [Read]

fatmire dragovic, 06 Mar. 2024 , 12:40am Ok thanks

Cedrick, 06 Mar. 2024 , 12:43am We are one step away to restore your services Fatmire. As per carefully checking there is a minimum amount of $252.26 that we need to settle. May I kindly ask if we can settle this amount today to create a new payment arrangement? [Read]

fatmire dragovic, 06 Mar. 2024 , 12:48am Yes

fatmire dragovic, 06 Mar. 2024 , 12:48am I can’t pay more this amount

Cedrick, 06 Mar. 2024 , 12:51am That's perfect! Would you like me to process the payment for you while I am here? Just please note that there will be a $10 processing fee for this. On the other hand, let us save those fees by doing this on your T-Mobile app or website. I can walk you through it. Which one do you prefer? [Read]

fatmire dragovic, 06 Mar. 2024 , 12:52am I will pay through the app

Cedrick, 06 Mar. 2024 , 12:55am Thank you for that Fatmire. [Read]

[Privately] Khim, 06 Mar. 2024 , 12:55am Perfect! You can follow these for it:

1. Open the app and tap Bill
2. Select Make a payment.
3. Enter Amount to pay.
4. Select Payment Method
5. Select Date.
6. Tap Agree and Submit. [Sent]

Cedrick, 06 Mar. 2024 , 12:55am Perfect! You can follow these for it:

1. Open the app and tap Bill
2. Select Make a payment.
3. Enter Amount to pay.
4. Select Payment Method
5. Select Date.
6. Tap Agree and Submit. [Read]

fatmire dragovic, 06 Mar. 2024 , 12:55am Ok I made the payment

[Privately] Khim, 06 Mar. 2024 , 12:56am Perfect! We appreciate you for making a payment. I am updating your account already. [Sent]

fatmire dragovic, 06 Mar. 2024 , 12:56am Can you please remove all the restoration fees. It’s been very stressful keeping up with my bills due to those charges

fatmire dragovic, 06 Mar. 2024 , 12:59am Also turn my services back on

Cedrick, 06 Mar. 2024 , 12:59am Perfect! We appreciate you for making a payment. I am updating your account already. [Read]

fatmire dragovic, 06 Mar. 2024 , 01:00am Ok

[Privately] Khim, 06 Mar. 2024 , 01:03am We understand you Fatmire regarding with restore fees. To set proper expectation restore fees are valid charges, once the account got interrupted. But no worries! I was able to pull some strings and let me cover restore fees to you. Sounds like a plan? [Sent]

Cedrick, 06 Mar. 2024 , 01:04am We understand you Fatmire regarding with restore fees. To set proper expectation restore fees are valid charges, once the account got interrupted. But no worries! I was able to pull some strings and let me cover restore fees to you. Sounds like a plan? [Sent]

fatmire dragovic, 06 Mar. 2024 , 01:04am Thank you so much

Cedrick, 06 Mar. 2024 , 01:08am You're welcome Fatmire. [Read]

Cedrick, 06 Mar. 2024 , 01:10am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

fatmire dragovic, 06 Mar. 2024 , 01:10am Yes I do.

fatmire dragovic, 06 Mar. 2024 , 01:11am I got an email through my job T-Mobile perks

fatmire dragovic, 06 Mar. 2024 , 01:12am [Image]

fatmire dragovic, 06 Mar. 2024 , 01:13am The company is
Janie and Jack LLC.

Cedrick, 06 Mar. 2024 , 01:14am Thank for sending a screenshot Fatmire. T-Mobile offers employee discounts under T-Mobile work perks. No worries let me check the eligibility for you. [Read]

fatmire dragovic, 06 Mar. 2024 , 01:17am Thank you

Cedrick, 06 Mar. 2024 , 01:19am You're welcome Fatmire! [Read]

Cedrick, 06 Mar. 2024 , 01:25am Great news! Fatmire! I was able to lift your restoration fee, we can now set up a payment arrangement in your account. I can help you out set it on my end, but to set proper expectations there is a $10 support fee for it. But I want you to save some fees, and I can provide the steps instead on how you can set it up on your end. Here's the steps:

Open the app and tap BILL.
Scroll to and tap Payment Arrangement.
Tap Continue and view the Amount. The amount due will default to the minimum payment
necessary to be eligible for a payment arrangement.
Tap Payment installments to setup an arrangement.
Tap Payment Method and Add Bank/Card.
Tap Continue and read Terms & Conditions.
Tap Agree & Submit. [Sent]

[Privately] Jennifer, 06 Mar. 2024 , 01:26am good job in giving the steps. but moving forward, make it short and simple.
You can itemized the steps or do a bullet type to make it shorter [Sent]

fatmire dragovic, 06 Mar. 2024 , 01:29am Hi, thanks. I need the next payment in 10 days

fatmire dragovic, 06 Mar. 2024 , 01:30am [Image]

fatmire dragovic, 06 Mar. 2024 , 01:30am I can’t make a payment on the 12th

Cedrick, 06 Mar. 2024 , 01:33am Thank for that Fatmire. [Read]

Cedrick, 06 Mar. 2024 , 01:34am I can help you out to set up your payment arrangement on my end, but to set proper expectations there is a $10 support fee for it. Shall we proceed? [Read]

fatmire dragovic, 06 Mar. 2024 , 01:38am Can you help me without charging me

[Privately] Khim, 06 Mar. 2024 , 01:39am Got you on this one, Fatmire. May I kindly ask the date you f=peffer for you installment? [Sent]

Cedrick, 06 Mar. 2024 , 01:40am Got you on this one, Fatmire. May I kindly ask the date you prefer for your installment? [Sent]

fatmire dragovic, 06 Mar. 2024 , 01:47am 3/15 and then 3/29

fatmire dragovic, 06 Mar. 2024 , 01:48am Also did you get information on the employee discount?

[Privately] Khim, 06 Mar. 2024 , 01:48am I am still here, Fatmire. To set proper expectation payment arrangement installment dates are system generated, depends on account. Here's what we will do, what I kindly suggest is to set up the installment to restore your account on 03/12 and I will give you a follow up call on 3?10 to extend our help with your arrangement, Sounds like a plan? [Sent]

Cedrick, 06 Mar. 2024 , 01:48am I am still here, Fatmire. To set proper expectation payment arrangement installment dates are system generated, depends on account. Here's what we will do, what I kindly suggest is to set up the installment to restore your account on 03/12 and I will give you a follow up call on 3/10 to extend our help with your arrangement, Sounds like a plan? [Read]

fatmire dragovic, 06 Mar. 2024 , 01:49am Ok great

[Privately] Khim, 06 Mar. 2024 , 01:51am Perfect! I was able to set up a follow up on your account already. Please expect my call on that day and will further help you out with your payment arrangement.

Please let me know if you able to set up a new arrangement on your end? [Sent]

Cedrick, 06 Mar. 2024 , 01:52am Perfect! I was able to set up a follow up on your account already. Please expect my call on that day and will further help you out with your payment arrangement.

Please let me know if you're able to set up a new arrangement on your end Fatmire? [Read]

fatmire dragovic, 06 Mar. 2024 , 01:52am Ok

fatmire dragovic, 06 Mar. 2024 , 01:53am Yes

fatmire dragovic, 06 Mar. 2024 , 01:53am Can you check on the employee discount

[Privately] Khim, 06 Mar. 2024 , 01:55am Gotcha! I reviewed the workperks and great news! We are one step away to get this one. What we just need to do is call our Consumer Corporate Discount at 855-570-9947. [Sent]

Cedrick, 06 Mar. 2024 , 01:55am Gotcha! I reviewed the work perks and great news! We are one step away to get this one. What we just need to do is call our Consumer Corporate Discount at 855-570-9947. [Sent]

[Privately] Khim, 06 Mar. 2024 , 01:55am Once validated on their end, the discount will be applied on your account .Sounds great? [Sent]

Cedrick, 06 Mar. 2024 , 01:58am Once validated on their end, the discount will be applied on your account. Sounds great? [Read]

fatmire dragovic, 06 Mar. 2024 , 01:59am Ok great

fatmire dragovic, 06 Mar. 2024 , 01:59am Thanks for you help

fatmire dragovic, 06 Mar. 2024 , 01:59am Services will go back on

[Privately] Khim, 06 Mar. 2024 , 02:00am You are welcome! Great news! The payment arrangement is reflected on your account already. What I kindly suggest is to restart your devices as well. After restarting the device please try to use services. [Sent]

Cedrick, 06 Mar. 2024 , 02:01am You are welcome! Great news! The payment arrangement is reflected on your account already. What I kindly suggest is to restart your devices as well. After restarting the device please try to use services. [Sent]

[Privately] Khim, 06 Mar. 2024 , 02:01am Please let me know after if your services are working already? [Sent]

Cedrick, 06 Mar. 2024 , 02:04am Please let me know after if your services are working already? [Sent]

[Privately] Khim, 06 Mar. 2024 , 02:22am We tried to call you, Fatmire. But we are routed to voicemail. No worries, your account is active already and everything is all set on your account. We are able to credit restore fee on your account as well and set up a follow up with you.

As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app (now T Life) onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it.

https://www.t-mobile.com/offers/t-mobile-tuesdays

We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent]

Cedrick, 06 Mar. 2024 , 02:22am We tried to call you, Fatmire. But we are routed to voicemail. No worries, your account is active already and everything is all set on your account. We are able to credit restore fee on your account as well and set up a follow up with you.

As a token of appreciation for choosing T-Mobile, you can download our T-Mobile Tuesday app (now T Life) onto your device and win prizes and get some discounts and vouchers you can get every Tuesday of the week! You can use this link down below to check more on it.

https://www.t-mobile.com/offers/t-mobile-tuesdays

We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! [Sent]