My Kill

thank you for reaching out to Crypto.com. I will be assisting you with your query.

I am currently reviewing your case. I'll get back to you shortly. Thank you for your patience and understanding.

Thank you for the information. Allow me a moment to check. I'll get back to you shortly.

Your case is still in progress. We will let you know as soon as we have an update. Rest assured, your case is given top priority. Thank you for your patience and understanding.

Issue Details:

Actions Taken: raised a ticket

Next Steps: Waiting for customer response

Links: N/A

I have escalated your case internally. Once an update has been made, we will write back to you as soon as possible. Thank you!

We are pleased to assist you! Please don't hesitate to reach out if you encounter any further difficulties, as we are committed to providing you with the best possible support. We appreciate your patience and understanding.

You can follow these steps on how to claim your deposit:

1. Go to the app and click on CAD Fiat Wallet
2. Then tap on “Transfer” > “Deposit” > second warning message on the screen “Tap here”
3. Enter the 8/12-character Reference number

Upon checking, the last 4-characters of the document that you provided is different to the one that is on our system. Please take time to remember the information before you reach back to avoid inconvenience.

No specific time frame because your case is currently being reviewed, and there is no need for any further action from your end at this time. Rest assured, I will ensure that your case is given top priority. We will provide you with an update as soon as possible.

Let's address this. Could you please share the following details:

1. The amount you deposited.
2. The date and time of the deposit.
3. The method you used to make the deposit (e.g., bank transfer, credit card).

We are asking for your patience as our team works through your case. Thank you.

Thank you for providing your proof of payment. I will now relay this to the relevant team that handles your specific concern. Once I get an update, I will inform you here as soon as possible.

To locate your account and assist you further, could you please tell me the registered email address on your account?

Thank you for providing the information. If you have made a deposit in US Dollars and it has been pending for __ days, please note that most deposits are automatically processed within minutes. However, if your deposit is still pending after __ days, it's unusual. Most deposits are processed automatically within minutes.

Thank you for sharing the date of your transaction. Could you also provide the amount of the deposit and the reference or transaction ID, if available? This will help us to better understand your situation.

SDM HelpDesk

Action Taken (Describe and should be complete): Result from the action taken including any error message from the customer's end: KB article used for research / Help crypto. com url : Add information if OPS was checked: Add all error messages encountered: