Case for 10/2 shift 74046671 - Accidentally close the chat - Looking for spanish expert 1. 74046709 - Missing fuel points : 4x Fuel points for 3 order 2. 74047908 - Refund for the 3 missing items 3. 74048972 - Double charge for the specific order. 4. 74049632 - Complaint about the store employee 5. 74050611 - Link the card to dad's account 6. 74051458 - Guide to place the order 7. 74052020 - Update the Alt ID 8. 74053369 - Asking to have a new loyalty card 9. 74054770 - Asking to update the CRS Organization that they support (Not listed) 10. 74058204 - Sale pricing charge 11. 74059211 - coupon not applied 12. 74060104 - Survey 13. 74060784 - Oder status 14. 74061359 - Wanted to speak with other expert - Transfer Case 15. 74062578 - Auto renewal of Boost membership 16. 74062586 - Pre-authorization / Price increase 17. 74063551 - Update theLoyalty number link to account 18. 74065643 - Associate feedback 19. 74066405 - Unauthorized use of the fuel points 20. 74067317 - HR related concern - Transfer 21. 74068374 / 74067799 - Associate complaint 22. 74068461 - Price increase ----------- Case for 10/3 shift 1. 74082980 - CB cx dis 2. 74083335 - Cancel Deli Order 3. 74083601 - wanted to verify if the card is still active **** 4. 74083771 - Asking for specific coupon 5. 74084563 - LCM 6. 74085617 - Missing items ** 7. 74086443 - Unable to sign in 8. 74088454 - Change the delivery time 9. 74089961 - missing fuel points 10. 74090312 - Asking for fuel points 11. 74090925 - Unable to place order 12. 74091833 - Failed to get the discount for vaccine purchase (Looking for sup) 13. 74096402 - Unable to sign in 14. 74097657 - Proposal ID - non profit organization 15. 74100278 - Asking for supervisor onset 16. 74100727 - Unable to place order 17. 74101127 - Missing items 18. 74102019 / 74104912 - Was charge for the items that did not order / expired items 19. 74102803 - wanted to link a card and delete the digital account --------------------------- Case for 10/4 shift 1. 74116114 - link the new loyalty card and create a digital account 2. 74117107 - inquiry about 4x fuel points 3. 74117479 - Unable to place order due to RV9547 transfer to KCRC 4. 74118775 - coupon concern 5. 74119533 - bad quality of product 6. 74121382 / 74123237 - Asking for receipt 7. 74123838 - employee compaint 8. 74126605 - inquiry about pick up 9. 74127024 - 4x fuel points ***** 10. 74130697 - Missing fuel points 11. 74132883 - LCM 12. 74132656 - Vaccine $20 Promise $20 store credit 74132656 13. 74134972 - cancel order 14. 74136924 - status of the ecomm 25 refund 15. 74139569 - Link loyalty card 16. 74140751 - Missing fuel points ---------------------------- Case for 10/5 shift 1. 74156303 - Order status - delivery 2. 74156418 - Order status - pick up 3. 74156566 - Boost Next day 4. 74157049 - Product selection *** 5. 74157310 - Add alt id / Associate discocunt - Transfer 6. 74158211 - OTC health card / Healthy Benefits 7. 74158548 - Boost membership 8. 74159042 - Missing fuel points 9. 74159392 // 74159989 -- Missing fuel points and Complaint no cashier 10. 74159762 - Verify the loyalty number 11. 74160897 // 74162326 - Pharmacy transfer verification 12. 74162762 - Ghost call 13. 74162883 - Ghost call 14. 74163216 - Ghost call 15. 74163718 - Missing items 16. 74164576 - asking for regional managers - transfer to specs 17. 74166872 - Cancel pick up order 18. 74167245 - reset password 19. 74168249 - Create digital account - LC 20. 74172512 - Fuel points for survey 21. 74173388 - ghost call - customer drop the call 22. 74173549 - ghost call - customer drop the call 23. 74173686 - account deletion / update email address 24. 74174467 - Order failure / ecomm 25 --------------- Oct 8, 2024 - vto Oct 9, 2024 1. 74278311 - Missing fuel points 2. 74278689 - damage items 3. 74279082 - Missing fuel points 4. 74280044 - Unable to place order 5. 74280784 - Missing fuel points for 4x GC - Call disconnected 6. 74281017 - Kroger savings plan - Call disconnected 7.. 74281200 - Missing fuel points - 4X friday 8. 74281847 - Failed to use the coupon 9. 74283216 - Verify how much the refund 10. 74283839 - Boost membership Associate offer 11. 74284197 - Set up the Digital account 12. 74284577 - Not receiving LCM and Preference email 13. 74285574 - asking where do we get the egg / Transfer to product team 14. 74287483 - Boost membership / Kroger Delivery Task survey 15. 74289639 - Unable to sign in / Reset password - call got disconnected 16. 74291882 - coupon was not applied on the account 17. 74292705 - Store experience 18. 74294634 - Unable to place order - RV9547 - Transfer to KCRC 19. 74295382 - Cancel boost 20. 74296104 - wanted to have a new loyalty card 21. 74296787 - cancel order 22. 74297920 - Create account --------- October 10 - VTO October 11 shift 1. 74338162 - Update email address - Caller disconnected 2. 74338438 - Unable to sign in 3. 74340046 - Missing fuel points 4. 74340092 - Link account 5. 74339983 - Wanted to verify the checkuq 6. 74341061 - Ghost call then routed to callback Left a voicemail instead 7. 74341141 - Missing items 8. 74341616 - Store experience - Coupon policy 9. 74342208 - Unable to use the Digital coupon / customer has no any digital account nor Physical loyalty card - Call disconnected 10. 74343141 - Unable to sign in 11. 74345640 - Driver feedback /Items did not order 12. 74346103 - Unable to place order 13. 74349638 - Damage item 14. 74349160 - Link the card 15. 74349334 - damage item 16. 74352368 - Update the shipping address / 74353006 product selection at store 17. 74352586 - cancel order 18. 74353344 - Wanted to link his Pharmacy account to his husband 19. 74353821 - Missing items 20. 74356499 - Missing fuel points 21. 74356026 - store experience 22. 74357846 - Store experience 23. 74358421 - Unable to sign in / Wanted to add the Kroger credit card on the account 24. 74360177 - Associate discount - Transfer call 25. 74360517 - Confirm the fuel points 26. 74361495 - Update the email address and rest password service escalation transfer > Post action Technical will reach out if there's any information needed and action > no timeframe > ------------- October 12, 2024 1. 74375454 - Delivery fees wanted to be waived. 2. 74375598 - Confirm if the prescription is ready for pick up 3. 74375971 - 4X fuel points / 74376726 - Store experience 4. 74377156 - Associate discount for the Boost membership - Transfer KCRC - Spanish customer 5. 74378753 - supervisor onset 6. 74379038 - Substitution feedback 7. 74379581 - Unable to add card at wallet 8. 74380741 - Wanted to pick up early 9. 74381069 - Unable to place order 10. 74381789 - Missing fuel points 11. 74384335 - Missing items 12. 74384785 - Product concern 13. 74385649 - Ghost call - caller disconnect the call **** 14. 74385882 - Create an account 15. 74387479 - Unable to place order - caller disconnect the call 16. 74387898 - 17. 74388974 - Driver feedback / Caller disconnected the call / CB 18. 74389963 - Return and Refund 19. 74390405 - cancel order *** CALLBACK THE CUSTOMER SINCE THEY WERE BEEN CHARGE 20. 74390662 - Ghost call 21. 74391111 - Ghost call 22. 74391735 - pick up status - caller end the call 23. 74392111 - Store feedback 24. 74392707 - Unable to place the order  I’ve submitted a refund request for your order which may take 2 to 7 business days to return to your bank account. Digital 27 Customer service desk Report - create a new case store experience Boost membership > store associate Call specs Address should match if still the same refer to Kcrc "There is an issue with your card code RV32937" Create account: https://www.kroger.com/account/create/ Sign IN: https://www.kroger.com/signin The invite will earn 1,000 Bonus Rewards Points when their friend creates a new account with their personalized link. The invitee will earn 2,000 Bonus Rewards Points for creating their account If the invitee earns Rewards Points by spending $30 on participating products within the first 30 days of their account being open, both the inviter and the invitee will earn a one-time bonus of an additional 500 Rewards Point Offer available once per 30 days per POINTS REWARDS PLUS Member. No limit on new POINTS REWARDS PLUS accounts created by the Refer a Friend program earning a one-time bonus of 2,000 Rewards Points. See Terms & Conditions for more details. There are multiple category types for prizes, including a free Boost membership, bonus fuel points, grocery savings, gift cards, games and sweepstakes. Customers can play Digital Games for chances to win a Meta Quest VR Headset, $500 Kroger Gift Card, $500 Fred Meyer Jewelers Gift Card and a trip to Myrtle Beach, SC. -------------