Sample Spiel

transper cx in 1min / documented / relocation team

Hi This is JB , Thank you for calling may i know whos on the line ? Wow Thats a beautiful name

Okey thank you for letting me assist you about your concern , can i ask your ITN ? okey thank you

Let me just take a quick review on your reservation, so I can provide you the accurate policy and give you the best option that we have

okey (NAME) So How may i asssist you

Okey (NAME) "Upon checking here You book a Hotel Resevation ON (Date) AT (Destination)

okey ma'am may i know the reason why do you want to cancel your booked ? okey ma'am thank you for letting me know

shall we proceed to cancel your book

It seem's to be your book reservation is refundable and this is a Outside/Inside Penalties,

Shall we proceed on you Cancelation

Okey now we already canceled your hotel reservation at (HOTEL NAME)

i suggest to you that you should call the property after this call cause they our the one who make charges on your Hotel reservation and you should advice them so we can process your refund as soon as possible is that okey ?

What we've done today is to Cancel your book and we Rebook as to use your rewards

Please Kindly check your email gco.exp.training from time to time from any updates of your refund on cancelation it takes (24-48hours)(7 days) bussiness days of working regarding this hotel reservation.

What we've done today is to (cancel your book)(Change your book)

Did I resolved all of your concerns so i can assist you to the best option (NAME) ?

Thank you for (NAME) reaching Expedia, i hope you enjoy our converstion and give you the best option again my Name is JB Have a bless trip and Have a great Day