5492135

DISPUTE ID 5492135. CH disputing 2 Debit UT amounting $103.61 with Amc Online. No claim cancellation. No Merchant Credit found as of this time. As per Penny, Card in possession at the time of transaction. PIN memorized. Disputed card ending 5055 is closed. Case decision: . VROL Case #: .
OVERALL INVESTIGATION: No funding event prior to the authorization of the disputed transaction. Low ending balance after the authorization of the last disputed transaction. MCO not initiated, merchant is on the DNC list. However, Funding event was captured after the authorization of the last disputed transaction. Galileo, RTA deny/ response code 46 was captured within UT timeline but not related with the disputed merchant, however, they are on the disputed card ending 5055. Disputed merchant is normal to the CH's account. It has one undisputed transaction history. No fraud alerts. No RTA response code was captured with the disputed merchant. Admin data insufficient, cannot investigate for PII and freezing, unfreezing of the disputed card within the UT timeline. Sent ZD Ticket #57344376 for PVC issued. Case ongoing.