GREETINGS NO ISSUE Hi ! This is Rose from T-Mobile. How may I help you? STATED PROBLEM Hi ! This is Rose from T-Mobile. I am here to help. Hi ! This is Rose from T-Mobile. I am happy to help with your concern for today. _______________________________________________ RECAP >I'm happy I was able to help you with---- >While we still have you here, do you have any other concern related to your device, network, or account that we need to address aside from this to make sure your experience is great today? >Just to recap everything we've discussed today, >Just to recap we were able to successfully help you with your >To make sure that we are all set. We were able to help you out with ---- >To recap, you've contacted us regarding the rate plan change of the account and glad we are able to have this processed on the account. > I'm glad I was able to secure that payment arrangement to keep you connected and give extra time for the payment. Only T-Mobile has the most flexible payment arrangement with US carriers. You can always go back to this conversation, so you have a reference. >I am glad we got everything resolved for you. I'm glad that I was able to answer your question. You can always go back to this thread, so you did have a reference. Have a great day ahead and keep safe. >I am giving my personal guarantee that way, you can feel confident that we addressed all your concerns today. >I just want to make sure I got you covered today. Would there be anything else aside from this, maybe about your device, account or bill that we can add to our agenda. Just let me know, I want to make sure we get everything sorted out right away. >It's been wonderful to chat with you! Do you have any other questions for me today? >I'm so glad that I was able to get everything fixed up. Was there anything additional that you'd like me to take care of? ____________________________________________________________ CLOSING = To keep you updated with our ongoing deals you may check out our T-Mobile website for more available promos you can take advantage: https://www.t-mobile.com/offers?INTNAV=tNav%3ADeals = Awesome! Should this be all, may the kindness you've given and shown me come back to you eventually tenfold! Once again, this is Rose. Have a great day! Please stay safe and your Family as well. = So happy we were able to help. Once again, this is Rose. Have a great rest of your day! = If that would be all, I'll take care of closing this conversation. Again, this is Rose. Have a great day, stay safe and happy holidays! = We here in T-Mobile, we are happy to help you resolved your concern today. Again, this is Rose. Thank you and be safe! Bye now! = If we’re all set, I’ll be sending you back to your day now. Thank you so much for your time. It's my pleasure to provide the best assistance for you. Again, this is Rose. Have a great day! Please stay safe and your Family as well. = Awesome! I am glad I was able to help you for today. Once again, this is Rose. Have a great rest of your day! = I hope I was able to resolve your concern. Thank you for choosing T-Mobile. Once again, this is Rose, your expert for today. Wishing you a lovely day! Unresolved = Thank you so much for chatting with me today and being part of our family for __ now. Once again, this is Rose. Thank you for giving me a chance to help you out! Have a wonderful day ahead! Resolved = Thank you so much for chatting with me today and being part of our family for __ now. Once again, this is Rose. Rest assured your inquiries have been answered and everything in your account are sort out. Have a great day ahead and keep safe! _____________________________________________________________